Customer Ratings & Reviews

This has been a horrible experience & service from Best Buy, to say the least..There has bern shotty appts. to exchange my refrigerator, since Day 1 of it being drlivered on 7/9/2020 and since then i have lost work & money for taking off to be home for these delivery/ exchanges that DID NOT HAPPEN, over and over again, for over a year & a half, and Samsung who stated they were ordering & delivering a part for the freezer, that never came, either. Now , as of 2-3 weeks ago, with another delivery date that was already set, im now told that the refrigerator has been discontinued by Samsung, which i believe a large REFUND SHOULD Be Due back to me & all other customers who have had to undergo these ongoing problems with Best Buy andSamsung.

Not very happy with the home delivery service. (No Fault of the delivery guys) The Measurements taken by the service of BB professionals made my delivery a nightmare. The refrigerator was delivered. The guys took my old fridge and left the new one. The measurements were wrong. The clearance between my cabints and top of refrigerator did not allow the refrigerator to fit. The BB professionals came back to remeasure. The 2nd delivery of refrigerator came about 2 weeks later and couldn't fit through the door. I was promised a refrigerator that was on back order. To this date, (6 weeks later) i have not heard back from Best Buy!

installers didn't know how to install the water line which i did myself in least than 10 minutes

I was charge $25 dollars to install fridge, I tell the installers to reverse the door, and the respond no have to do that yourself

Forced to buy waterline with the install, but it was not needed. Will return when I get a chance, but...

I have no idea what I’m reviewing, was just sent a request for a review. Sorry

The young men that delivered the refrigerator were awesome however, they forgot to turn on the water for the ice dispenser so I (65 yr old female) had to pull the entire fridge out myself after 3 days of NO ice.

Happy with everything except the water line hookup. Installers said they could not do the work with the parts and existing water line. I hired an external handyman and using the kit provided he had it hooked up in 15 minutes.

I dont have the waterline connected yet. I think if you spend a certain amount it should be installed for free

Was supposed to be delivered mon but didn’t get it delivered until Thursday

This product was not installed correctly. It also does not keep ice cream frozen and Samsung support is not cooperative. After contacting Geek Squad that are suppose to come out June 24th. I sure hope they follow through. We waited three weeks for the this product and still are not sure if it even works correctly. I sure hope Best Buy will follow through on their promise to repair or replace. The sales man that came out has also not been supportive. Next time we may just shop another store. We are paying on a product that does not even work or was installed correctly.

Had to return--bought for my office in an old building and they needed to do something else to hook up.

Good. As other products. Average. Nothing great to add.

After closely reviewing what was offered int he basic connection service I was satisfied that BestBuy would deliver the refrigerator, connect to the water source and more importantly change the hinges. The first delivery guys refused to do it as they didn't have enough time. The second delivery guys(a week later) refused to do it saying they're the wrong people. The third dispatch of the Geek Squad(another week later) resulted in the crew saying the parts weren't there. I took their word for it and found out this wasn't the case. There was no kit required to change the doors. I took the time myself and completed it in 1 hour. Why BestBuy hires lazy workers and liars I'm not sure. I spent over 10 hours on the phone with bestbuy to just get to the third dispatch with service still not performed. I wouldn't recommend buying ANYTHING from BestBuy again.

Due to covid-19 they couldn't connect refrigerator. Delivered fridge but forgot to give us the waterline they made me purchase in order to install. Was delivered by a third party that delivers for best buy, however got a huge run around in order to be refunded for what was not delivered. Still waiting on check.

Good value for more economical items. Highly recommended

My water pipe is more than 6' away from where the fridge is, so the water supply was not connected

1) I was told by the installers that they only install. They did not set the fridge temp or anything. They didn't even give me the fridge guide. It took me about 30 mins to realize the guide was in one of the fridge drawers. Then I was able to read thru the instructions and start cooling the new fridge/freezer down, so that I could put the food in. 2) I was told when I purchased the fridge that I needed to have my rebate paperwork ready to sign/stamp. I did and I was told by the installers they had no idea what I was talking about. Spent 2 hours on the phone going around with best buy call center, only to be disconnected. I then spent 2 hours driving to and from the store to get the paper work signed. I won't be buying anything from best buy in future.

Geek Squad was professional and through during the installation process

The installers dings up the wood around or door frame.