Customer Ratings & Reviews

DOOR SWING WASN'T CHANGED AS STATED BY GEEK SQUAD ASSOCIATES TOLD ME IT WOULD WHEN DELIEVERED. DELIVERY PERSONAL AND GEEK SQUAD SAID IT WOULD BE AN ADDITIONAL $200.00 AT DELIVERY. I'M NOT A FAN OF RETAILERS TRYING TO SCAM EXTRA $200.00 FROM CUSTOMER.

No installation needed because product was too large to fit in desired space

First time it was installed was fine. I just moved to another apartment and I need this same refrigerator to be installed again checked (it started building ice). I call Geek Squad about 6 times, their automated system is horrible, when I finally talked to a representative he/she hanged up every time without being able to make an appointment. I went to the store located on 5133 Richmond - where they made an appointment for the Geek Squad to come check this appliance. Days later I received an email cancelling the appointment - so I called for the 7th time - after 1 hour on the phone for a simple appointment we were disconnected. I am an Elite Plus Bestbuy client and I purchase total tech support. DO NOT WASTE YOUR MONEY WITH CEEK SQUAD OR TOTAL TECH SUPPORT - they don't care about customers.

The tech misplaced one of screws for the door handle and told me to comeback in couple days with screw to finish the installation ut never came back. Also, they installed hanldes upside down and he was going to re install handles correctly when he was coming back. Waited about two weeks and called Best Buy. Representative told me they will come out in few days and I have received call that tech did not have the screw again on the day, so I told them its just one screw that is missing and she asked if its okay just mailed to me and I said it was okay to do that since it is very simple task to do. It has been now almost a month since that call, and I still have not received it. This is very ridiculous that Best Buy cannot even fulfill simple 5 minute work.

The delivery people were on time, but there were a couple of issues with installation. The directions said not to plug in the freezer in the first 24 hours and I would not have known that if I hadn't read the instruction booklet. The delivery men plugged it in on delivery and then left. Also, they were supposed to take away my old broken freezer and they drove off without it. They said it wasn't on the work order so they didn't know to take it away. They did come back for it, but it was an annoyance none the less. Best Buy used a third party delivery service that was unsatisfactory!

Installers were in a hurry as other appliances were being installed. Forgot to turn on the water

Honestly worst experience of my life they didn’t even come out they didn’t even have the fridge that I already bought and weeent going to have for a long time they just refunded me and were fine with wasting my time and I’ve heard from ALOT of people that when they order things they are being delayed too so watch out for them trying to get you to pay for something they don’t even have and keep you waiting for months

First fridge delivered went great but the dents on the fridge " no fault of delivery crew". They where awesome. Showed me everything hooked everything up and removed all tape, plastic and installed water filter. Placed fridge perfect. Second fridge not so much. We had the first fridge swapped out for new fridge. This one also had a dent. Now upset. Installers left 4 inches from counter, did not show my wife anything. Did not install water filter. Did not remove any plastic, tape or Styrofoam.

First refrigerator received damaged. Second installer found fitting loose from first installer

I purchased a refrigerator online and then went into the store to cancel the order because of the late delivery date. I reordered another refrigerator that could be delivered sooner. The refrigerator wasn’t delivered as scheduled and it was rescheduled with out notice 3 times! I am so surprised how Best Buy handled this situation. I called customer service and got no call backs. Next, I went into the store 3 times and still received no good reason why. I have kids and elder in my house and really needed the refrigerator asap.

Delivery driver dropped off refrigerator Would not take old unit and just dropped Refrigerator no leveling an left card board And tape inside unit and did not Take off plastic coarting

Although our previous fridge had a water hookup, and there was an already existing waterline, our new fridge was not hooked up to the water. Why? Because the line ran through our cabinets. It ALREADY ran through the cabinets and was easily accessed, without having to drill holes, but the install team apparently wasn't able to run a hose through already existing holes. So they left an open hose behind our fridge without shutting it off. This meant that we could not use our sink or dishwasher without a flood spilling out from behind our fridge. We were told to pay a plumber to fix it. So we had to wait another two weeks before we had a working fridge (and sink!). This ridiculous "policy" created two weeks of issues when it should have only taken 5 minutes to complete.

We didn't know when we purchased this fridge that there is no water line /tube provided. The sale associate didn't mention about it either.. however, we thankful that the our delivered men had an extra water hose to installed for us. They was very nice for not charging us. Beware if you buy the fridge with the water and ice dispenser. You might not be lucky like us.

Guys couldn't figure out how to turn off the existing line. Kinda annoying. I had to shut off the main.

1st fridge was damaged. 1 month later, they dropped second fridge off the truck onto the lift. delivery drivers couldn't have cared less. ultimately, the fridge is awesome.

When our refrigerator was delivered, they would not install because of our copper pipe. They told us there might be a problem when we scheduled the delivery but that the delivery person would tell us. The delivery person just said they can’t touch the copper. All we needed was a small valve. It would’ve been helpful if we were given that advice in advance or if that valve was part of the kit that they sold to us with the refrigerator. This did not require a plumber but we were told to ask a plumber. Luckily we had a family member who knew what to do and it took only 15 minutes. Service should include helping us to know in advance what will be required to complete the installation and not just saying that they’ll tell us at point of delivery.

Have an Installer quickly and professionally connect your Refrigerator to an existing water supply line.

I had to give the installer's a very nice monetary tip or they would not reverse the refrigerator doors for me said I had to make another appointment so yea 1 star !!!!!!

Not installed. Needed other parts that were not recommended and not on hand.

It’s okay so far. It’s okay so far. It’s okay so far.