Customer Ratings & Reviews

Delivery was set up for a Saturday 12p-6p. Never showed, called delivery service at 6:01. They said they were running late. At this time a courtesy call could have been made. They kept pushing it back an hour. Do you know what time they finally made it to my house............9:30pm!!!!!! I had to help him load the existing refrigerator onto his dolly. I asked for him to put the safety strap on," oh it does not work." He stated. All said and done they left my house at 10:15pm. My wife and I were not happy to say the least. I called the delivery service and asked to speak with Floyd, the delivery supervisor/ manager. To this day he hasn't called. It was a long and exhausting night!!!!! Probably need a more professional third party installer.

Water connection so far so good... however the same installers put a nice dent/removed paint from a wall when brinining in the new refrigerator. They would have left without telling us if my wife didn't make them aware of it... being told Best Buy will compensate us. We will see... bought other appliances and they left without installing as well...

The installers didn't complete this service because there was a mix up about the existing fridge.

After installation water was not tested and very dirty water coming

Since I did not buy a refrigerator with an ice machine attached, no installation was required.

The water hose leaked and flooded my kitchen and leaked to the basement. It was very stressful and annoying. Do not buy a fridge with tab water feature, it can leak anytime. Just let a fridge be a fridge and store your food. Extra features are not worth it.

If I could give the “installation” zero stars I would! We were told they do not install, only drop off and pick up. When I called customer service about it they told me different stories. They don’t install, they do install. That was the reason we had it delivered instead of picking it up ourselves. We love the refrigerator but not Best Buy delivery or customer service! We had multiple customer service issues. I learned not to call in the evening if you want to reach someone that can actually help and not make things worse.

The third-party delivery service (XPO Logisitics) was 4-plus hours late and only when I called Best Buy did I get an update from them. They were in & out quick enough, but scratched the new refrigerator vs. taking the doors off so no chance of that.

My delivery guy could not complete the install because the fittings were not compatible.

We had a copper line running so didn’t fit the extra we had to purchase. Returned it.

This actually wasn't necessary since I got a fridge that did not have the ice/water dispenser.

Not bad for what I paid. It does what it’s supposed to.

I had called to have my ice maker water line replaced. The old one had a leak and was leaking water. I had purchased the refrigerator some time ago. They scheduled an appointment for me twice and each time the service men arrive they said that they didn’t do the service that I was requesting. How hard is it to know if you replace a water line. Initially when purchased they installed. This to me was poor customer service .

I wasn't home for the delivery of the fridge, the guy's were in a hurry the whole time, the had to remove the doors and top mounted control panel to bring it in the house which was expected. Once they got it into the house they put the doors on and stated they couldn't put any of the door shelves in (a Best Buy rep told me they were supposed to put them in), so my son did that part and he found some screws in the freezer compartment. Once I got home I realized the top mounted control panel was not screwed in place and that the screws my son had found were from the control panel and the door hinges. I later found more of the missing screws out in my driveway. And they left a lot of dirty hand prints on this new white fridge.

This order was for a refrigerator delivery with installation to existing water line. The descriptions states exactly "Delivery with Refrigerator/Freezer Installation with Existing/No Water. Have an Installer quickly and professionally connect your Refrigerator to an existing water supply line. We will install a manufacturer supplied water filter or new water filter, if purchased. We will also level the new appliance and demonstrate the basic operation." The delivery persons read this as not to hook up the water line due to the part "Existing/No Water". I showed them the full description and they would still not do hook up the water and told me to call best buy. Got tired of trying to reason with them and just did it myself.

Best Buy does not use their own check list to schedule deliveries. So if you complete their 9 item check list, they still won't deliver to 2nd floor even though you told them you needed 2nd floor delivery. You have to email a request to someone you have never heard of or met to set that up. A simple phone call to customer when the delivery is set up from dispatch would resolve, instead they have an app for that

Clarkston Michigan. I have attempted to get my icemaker installed three times and all three times did not get a call or anything saying that they weren’t coming. I would like to cancel and get a refund of my installation fee and have someone else do it I have missed too many days from work sitting here waiting for nothing

The Geeks could not figure out how to do the major placement till the third try. Could not figure out how to take the drawer face off. They did get it done. At that time they were supposed to connect water. It was there but they could not do it their way so didn't. I did that later myself.

The delivery guys were here to install a washer, dryer, and refrigerator. They didn't speak English and were only here about an hour. They didn't even take the time to remove the protective film on the appliances, nor did they remove any of the internal packaging. I got exactly ZERO instructions on the use of the items and they didn't bother to to level any of the appliances. They left trash all over and a huge mess. I then had to schedule 2 additional appointments to make these appliances work as intended. Best Buy can and should require a higher level of service.

Bought this just short of 2 years ago. Required defrosting every couple of months due to drain lines freezing, and today appears to be dead. Tried to have it serviced at three months and was scheduled for service a month later. Will be replacing it but not with a Frigidaire ever again.