Customer Ratings & Reviews

I rate them 5 stars because they were fast and efficient. THey took the old refrigerator with no problems and installed the new one very quickly. They had excellent people skills and kept me laughing as we talked.

The installers were very professional and capable. They made sure we were pleased bfore leaving.

Perfect size for the two of us in our apartment. Love the LED lights in fridge & freezer. No handles is such a cool look. Couldn’t be more pleased.

They gave us a 1:30-5:30 window. We were their last stop so I ended up waiting 4 hours for them. They disassembled the closer and catch from our storm door and reassembled them before they left. They brought a new water line connection though a water line was not needed and was not on the order. They noticed the box was damaged and saw that the back corner was dented at the warehouse but didn’t tell us until they got there. We pulled off all of the tape and protective film and adjusted the temperature. The next morning all seemed good.

The installation was flawless and super efficient. They called in advance and were in and out quickly even though they had to take the front door off. The guys were very professional and friendly. They walked me through all the important features of the refrigerator.

Had my own new waterline connection come in with the fridge, and set up was quick and easy! They were in and out, hauling away my old fridge and bringing in and setting up my new one, in less than 25 minutes. Both wore shoe protectors and masks the whole time and were very kind.

No issues with water line connection. Works as expected

They where very professional they took there time and disconnect the refrigerator move it out and where very careful installing the new one. When done pick up everything and took away the boxes and everything that came with it.

Professional installation and quick best buys take care of everything including the old refrigerator. They Take it away.

[Employee of bestbuy] They delivered my fridge and installed it easily. No mess, no hassle. Would recommend to anyone getting an instillation done

Very glad to had this added onto our purchase of the refrigerator

Legs weren't leveled properly. Entire freezer moves every time door is opened

The absolute worst installers. I purchased for my daughter's apartment and they refused to install the door swing as needed. It's been in a year and it's so difficult to open. The installers insisted she deal with it as is (the door swing opening the wrong way into the wall). They told her she had to accept it the way they put it in even though it I purchased it for it's reversible doors. They told her that if she wanted the doors to be different they had to take it back and she would still be charged. They basically bullied a young woman into taking something different than what she needed and that I had paid for. The fridge works very well. Lots of space and fairly quite imo.

I love my new fridge! It's beautiful. However... They left my fridge sitting in the middle of my kitchen floor, after I had said three times where it was going, they still left with it in the middle of the floor.

75% of all refrigerators bought from the manufacturer was working perfectly with no problems.

We purchased all new Kitchenaid appliances for our kitchen that was totally remodeled The refrigerator was delivered and installed in a professional manner. The delivery team was able to complete only two of my five appliances. They were not motivated to solve any unusual conditions. They did however manage to get the refrigerator installed.

The install of the fridge was very quick and easy.

They got the old fridge out and new fridge in without any issues. Really fast and explained how to use the new fridge. They were awesome!

The servicemen were so professional. They did a great job on the install. We recommend them recommend them to anyone.

This Whirlpool refrigerator is just as it was advertised. I am very happy with the purchase. It was not right, after the first delivery. The day after we received the refrigerator we noticed frost forming in the top area of the freezer side. I called Best Buy to see what could done to fix the problem. At that time they told me they would be replacing the unit rather than offering to do any repairs. A short time later the Best Buy truck was at my house with the replacement and a very short time later they were leaving with the defecting one. The second refrigerator is working just as expected and the guys who delivered the refrigerator were very professional and friendly. I have no complaints with the Best Buy experience we had.