Customer Ratings & Reviews

Took two attempts because they did not have all products included in first delivery.

It's working well! It's a water line what is there to say besides it gives us water?

The doors to the refrigerator were on the wrong side and was told that I would need to schedule yet another installation appointment at another fee.

Once they arrived, they refused to install my fridge, they made me hook up the water connections. They told me they would refund my install costs, but that never happened.

Delivery men were unable to connect our ice maker. I was told I'd need a new water line as our copper line would not fit their attachment. After some time at a Best Buy store I found out a 3rd party delivered our refrigerator, not a Geek Squad employee and these men were not trained properly with install. They unfortunately were not properly trained on face mask usage either as I had to give a mask to one of the men. Then they wore their masks on their chins after a short period of time in our house. A couple Geek Squad employees came to our home later that day and attached the refrigerator to our water line and showed me features on our refrigerator. Not a good idea at all for Best Buy to use a 3rd party for a delivery service.

Product arrived damaged. They had to replace the door. Very nice refrigerator!!

So this is a mixed bag, they came to install two different appliances and they installed one but not the other, one was great other turned into the tech being rude and leaving without installing fridge and I was missing a shelf in the unit

The delivery guys did not balance the refrigerator. My wife and worked on balancing it ourselves. And I thought I was going to have the option of stating what side I wanted the refrigerator to open as stated when I ordered. That didn't happen.

Refrigerator water line /ice maker is not fixed as technician said we don’t have size and it’s still unfixed . Not able to use water or ice . Not at all satisfied with service .

I did not have my refrigerator hooked up to my water line at time it was installed.

the guys that came were terrible, unhelpful and rude they did not level the fridge before they left, clean up wrapping or complete the task in general

Good service to purchase if you do not have a plumber

We were scheduled to get the fridge between 1 and 5 pm. At 5, we got a call that the delivery guy was running late, but he only had one stop before us and we could expect him by 6:30. 6:30 came and went. No one called. We phoned and he was still an hour away. 9 pm, we called again, but no answer. Finally, at 10, we got ready for bed. 10:10, the delivery guy phoned us and said he was 10 minutes away. We got up, got dressed, went outside to wait. About 10:45, he showed up. Apparently, the story was the his helper quit. He couldn't unload the fridge by himself, so my husband worked with him to get it unloaded and installed. Other than some perverse entertainment value, I didn't think we got a fair value for the service charge.

The refrigerator was delivered but wrong hardware was sent. The two men who did the set up were very professional and apologetic for the error.

If I could give a lower rating I would! First I want to say that I have used BB Delivery services many times and have ALWAYS had excellent service until this time! The two guys who delivered this had NO idea what they were doing. They did manage to get it off the truck and into the kitchen without damage to the unit or walls so that is a plus! But they had no idea how to connect it to the water line. Luckily one of my staff is handy and he did it for them. They never took the wrapping off of the doors, they never unpacked the shelves or drawers and put them in place, they never tested the water through the door! Basically dropped and ran! Not the service I was expecting at all! This was not your best work BB!

Third-party crew slid it into place, but did not level or remove plastic wrap. Did not follow the checklist on the paper for installation. Fortunately everything was simple to do by us. New refrigerator did not require a water supply hookup.

These guys that Best Buy use's are third party delivery guys. They don't communicate with each other before during or after the delivery. I was very disappointed in there actions toward us and how bad they talk about the customer service of Best Buy!!

The delivery men broke a shelf and a piece off the door. The door piece was replaced however, the shelf has not been replaced like they said. Not only did they not replace it; they did not offer any money back. Who wants a fridge without all the shelves.

The connection was fine, the worker was just unhappy to have to come to mansfield.

We paid for a door reversal kit as the door needed to open to the left in our kitchen. We understood that the installers would reverse the doors since they had to remove the doors in order to get though the opening to our kitchen. The installers expected us to reverse the doors and were very surprised that they were going to remove the doors to bring it in the kitchen. They finally agreed to remove and reverse the doors but did not know how without looking at the manual When they left we removed all the plastic film from the frig on the doors and inside that the installers should have removed.