Customer Ratings & Reviews

Delivery and installation were delayed multiple times. No clear answer on why it's delayed. You need to all customer care multiple times. Call will disconnect, no clear answer, each agent will tell you the different story . Good Luck

The delivery drivers that did show up were great. Unfortunately they finally showed up after an exhausting merry go round tag and hide and seek scheduling no show cancel no call rescheduling game was played just to get it delivered

Awful customer service. Paid all that money for them to deliver my fridge without bringing all the needed pieces. They only attached half of the door handle and said to pull on it from the top and it would be fine and they would be back to fix it. Didn’t hear from them for a week. My son got his finger pinched between the hanging part of the handle and the door and it cut his finger. (He is two) Had to call them frustrated to get what I paid for. Felt like it wasn’t a priority or important to them. Planned to get all new appliances with them. Bought a stove before this with no issue. Finally got someone here to fix it and the manager said she’d send out a $50 gift card for my trouble. Lol Never received that either.

There was no installation. I had to fight to have the fridge delivered. The delivery guys complained for 30-45 mins and tried to have me refuse delivery multiple times. First stating, a water leak, then the installation line they'd brought was too short and finally stating that there was damage. None of this was true by the way. I made several calls and caught them before they drove away to have them leave the new fridge next to the old fridge and I'd pay a different company to set up. They complied. A 1st level delivery took nearly 2 hours.

No one explained functions or how to use them. Was told under the sink shut off valve was ok, had plumber hook up then when appliance arrived they said no to under sink valve. They left appliance and plumber connected. The only thing they did was put in water filter but light doesn't come on. Not too happy with delivery.

A little too quick for me, could of been more through.

My delivery/installation was scheduled between 12-4 as per the email I received a day before. I had planned my day accordingly as I don't live in that house, I got a text from the delivery agent at 11 that he would be coming at noon for early installation. I told him not possible as I am not in the house and make it 12:30, he said no 12. Then at 11:30 he told me he was coming at 11:35 as he is going to Sugarland next. I had to give him the combination to the lock and there was no one in the property. This is ridiculous as we have jobs and we plan our days according to a schedule, changing one thing disrupts everything. I am not happy with this at all.

They are delay 10 days every day give me appointment and never show up and in the end they threw the product for me and Left didn’t install anything

This was the worst installation I've ever had. The product was great, the installation was horrible. They made me feel guilty for them having to remove the refrigerator doors to get the refrigerator in my house. They spent more time trying to get the refrigerator in my house with the doors on, than it took to take the doors off. (Apparently this is standard when moving refrigerators). The man who was in charge of communication sighed loudly at least 5 or 6 times while he was there. It was the worst customer service I've ever seen. This third party installation company should be let go immediately.

I agreed to have the "other" delivery people that Best Buy uses deliver my new refrigerator. I should have waited -- from now on I request ONLY the Best Buy delivery people. The guys who came left scrapes on my floor, left white scuff marks on a small cabinet I had in the kitchen, didn't know how to reverse the door hinges on the refrigerator -- said I had to work with the store -- and didn't even ask if I wanted to quickly clean the floor before installing the new refrigerator. Even if I have to wait a few days longer, I will request Best Buy delivery people only.

These guys were completely unprofessional, argued that I didn’t pay for a service to move my old fridge, installed the doors wrong so one hits the wrong way. Absolute disaster.

The guys were nice enough, but my angle stop was bad and therefore not connected.

Installation was a nightmare! Ended up leaving it in the garage, due to enabilty to hook to current water line. Still sitting there as can’t get anyone to answer the phone that knows anything

Three tries. So far I still don't have a working refrigerator in my kitchen. I knew that the doors would have to be removed, so as I did my online research, I checked for a refrigerator that was less than 30.5" deep *with the doors removed.* The sticking point was that the logistics company that was sent out was not authorized to remove the doors. So I asked for Geek Squad. I am not able to drive right now and I can't go to the store to speak with Geek Squad and when I tried calling my local store, I get a national service.

The men were friendly and seemed well organized but after they left I found several pieces of clear wrap still in the refrigerator. The freezer drawer is hard to shut. It’s the little things you don’t notice in the 5 minute installation that leave a lasting impression.

the refrigerator was dented, they plugged it in but plan to pick it up and bring another one. This was the second time they were supposed to bring it.

Good. No complaints at all. Very professional.....

It's not a big deal to do this. You just have to make a connection.

Left all the packaging on, took me a long time to get it off and some I could not get out of the crevices. I had to take the cold parts out of freezer because they had to melt before I could get tape off.? Very disappointing.

After installers left, I noticed a leak in my basement. I pulled the refrigerator back from the wall to discover that the water line kit was not properly installed to my existing water line. Called the 800 customer service line and they were of no help, spoke English as a second language, and told me I would have to wait 24 hours before they could send someone out to fix the error. This was not a slow leak that could wait 24 hours. Luckily, I know the gentleman who manages the schedules for the local Best Buy deliveries and installs. He came out that night and fixed the error. Based off the initial poor install and terrible customer service, I doubt I will use Best Buy again for appliances and installs.