Customer Ratings & Reviews

My installation was not the greatest experience.. the guys were very quick, did not connect the water properly for the ice making.. ended up getting my own worker and moving the refrigerator outta the spot & connecting and paying for proper installation

This was my first time buying and having an appliance delivered from Best Buy. I definitely would not recommend them, especially for delivery and set up of your appliance. On November 16,2020, there were two delivery guys that showed up at my house. Upon one of them entering my house he proceeded to ask to use my restroom.( covid19 pandemic) I said no,he walked out to what I thought was to help the other guy bring my fridge in, no I watched him go in the field and take a leak, walk back, did not wash hands or sanitize and proceeded to bring my fridge in. Needless to say I was disgusted! I have write to corporate, talked to an manager at a Best Buy and nothing has been done. Very poor customer service.

The delivery driver back in to a tree, left the broken branches in my driveway, could not effectively communicate with me, and did not have the materials he needed to do a proper install.

I don't think the folks who installed this item followed the protocol per your website. Yes, they were wearing masks but they didn't cleaned up what they touched. The refrigerator is not balanced.

Very disappointed that a motor would be gone iip after only 2 weeks of usage. I’ce maker stopped working Beautiful refrigerator but worth the money NO!!!!

They don’t fix anything they installed it wrong and won’t come back to fix it every time I call they transfer me to another person and say someone will call you and they never do and now I have to pay out of pocket for a fridge that I bough insurance on to have it fixed and it won’t be reimbursed horrible customer service skills do not recommend paying for this option when they don’t honor there own agreement

Scratched my fridge and tore the vinyl from my floor. Best buy was able to resolve but did take a lot of time. Customer service was not helpful.escalating the property damage claim with the insurance company took a lot of time

We have no complaints on the service at this time. Hope there never will be.

People came on time. But it was damaged then took it back. Called customer service and scheduled. Next delivery they came and it was again damaged. Then canceled whole order and bought it from store.

Installers were not happy to get get refrigerator into basement. Area was tight but freezer, washer and dryer were delivered there with no problem. Refrigerator was not plugged in or leveled.

The refrigerator wasn't installed, when I opened I found that there was a scratch on the inside wall. I am awaiting for a replacement or exchange

Had to have someone come out to fix the original install

Very poor installation, I have a newly built house and they removed my front which was not necessary because my main door was wide was wide enough for the refrigerator. In that process they made a chipped on my door and now it looks ugly. The installer did not remove the plastic wrap on my fridge--only after 1 week that i noticed that the vents inside the fridge was covered with plastics. I had to remind the installer that the fridge is not stable--it was rocking and moving. And his answer was once I placed stuff in the fridge it will stabilized. I had to tell him to adjust the legs of the fridge in order for the fridge to stabilize. They had no mask when they entered my house. COVID spreader!

You need updated fitting to tie into new 1/4” od diameter fitting valve

I HAVE SPENT HOURS TRYING TO UNDERSTAND WHY NOBODY CAME TO INSTALL MY REFRIGERATOR - I CALLED BEST BUY 6 TIMES - SPENT HOURS - BAD INFORMATION - AFTER TALKING AND BEING ON HOLD - NOONE CALLED BACK - ORIGINALLY THE COMPANY THAT DID RANGE AND DISHWASHER SAID THEY DON'T DO REFRIGERATORS YET BEST BUY SAYS IT WAS ON THE TICKET AS INSTALL - HOW CAN THAT BE IF INSTALL COMPANY SAYS THEY DON'T !!! SO NO INSTALL YET

delivered scratched door, then replacement was dented, installed doors crooked, delivery guys told me bestbuy will contavt me to replace, nobody ever did,

Your third-party installer didn’t hook up our icemaker water line. Then Didn’t pull all the tape off inside the box. They didn’t explain anything to us. They didn’t properly level the doors.

We had an existing waterline so it was used but the ice cubes taste terrible.

Bestbuy Tech installed and verified the ice maker water line worked.

We bought a new refrigerator (old one died) and in normal times this service would have been greatly appreciated and I would recommend it. However, having a refrigerator dropped off at our front door leaving us to figure out a way to get it in the house was not appreciated (understood, but not appreciated). Would have been nice if the guys who dropped it off at least told us that the refrigerator was bolted to the bottom wood crate and that we'd have to put the unit on it's side to unattach it. Took my husband and I awhile to figure that one out. With my husband's bad back, it would have been almost impossible for us to get it into our house if our friends hadn't been able to lend us their appliance dolly.