Customer Ratings & Reviews

No why are you sending me this or what I did. I am doing it for the extra points. However I will never ever buy another major appliance from you guys given the worst experience of my life by my last refrigerator it was horrible horrible horrible horrible

There were no connections at all! They didn’t ask or say we need it :(

If I could give no stars, I would. The people Best Buy have delivering appliances and removing appliances are awful! The item I need removed is an old side by side Refrigerator/Freezer and three different times, different people have come out, looked at how big it is and come up with an excuse why they can't remove it! They just don't want to do it!!!!! The guy today didn't even know that the "star" screwdriver (what he called it) is a Phillips head!!! Will never buy another item from Best Buy ever again for this reason!

Install crew Left bolts in the street that could have punctured tires.

I bought the stainless steel waterline and was supposed to come with free installation but the guys just dropped off the fridge! Did not install the waterline AND scratched up the side of my fridge, very disappointed with this service or lack there of

Install team arrived on time and looked at the old fridge. I was told I didn't have the right water hookup and that they could not install new fridge. They were very rude and demanding. One person was fighting with my wife and told her he was taking the new fridge back to the truck. She told them we pay for the fridge and they should leave the new fridge. Police were being called but they left new fridge in garage and left the old fridge in our kitchen. They left before police arrived. Sad team... they should not be working with customers. I complained to the store manager the following day. 10/28 Install Team

Fridge delivered without waterline was told it should be brought next day with my washer and dryer but guess what nothing was delivered not even a call from anyone! I've called 6 times still nothing told I would get a gift card for the delay but guess what no new date for delivery scheduled from bestbuy and no water line for the fridge. Not one even after being told they would deliver on a Saturday was i contacted so I graduated themat 7am central time was told my stuff was not on the truck and transferred to new jersey which wasin no way helpful.. no manager or supervisor call so now I'm stuck going in person to bestbuy and possibly having to pick up and set up something that should be done by the "delivery team".. oh and no gift card being sent either even though it was told they would give one..

My refrigerator was dented. Was given an option of being compensated which I thought that whose ever I was talking to was sincere. After the return warranty is over, I called to ask about my compensation, and I was given stories on top of stories about compensation. Now am stuck with a dented refrigerator which was no fault of mine. I'm in 4000k plus less in my account, the cost of the refrigerator. So I implore your my dear friends, If anything is delivered to by Geek squad, and if it has cosmetic damages, don't take any deal. Let them take it back if don't want to hurt your feelings I beg you. Deals on the phone won't be honored.

I'd drilled a hole in new cabinet, which wasn't quite large enough for nut. Installer stated he wasn't permitted to drill holes, so I had to complete the installation myself. If I hadn't gone to a plumbing supply store and obtained a tee ahead of time, there might not have been any installation at all.

did not connect water line correctly and washer floated the house

Waited all day for delivery, then an email that said that they were sick and couldn't deliver. So I'll be waiting all day the next Saturday

The problem just keep going on. They ordered us the wrong ice maker. We didn't need the house he sold us. Delivery did not remove plastic wrap under handles. Plug in door missing. Sent a new WRONG plug for door. And sent a 2nd wrong plug. Not happy.

The refrigerator delivery people were horrible I told them to reverse my door and they told me I needed a new refrigerator I had a call and complain and make them come back out in order to get the door put out in the direction it was supposed to be

The installation was done by third party. The installer showed up hours late and extremely unfriendly and unprofessional. He was supposed to be “the boss”. He refused to put on shoe cover. I had to remove a shell myself for the refrigerator to fit and he just stood there, not even offered to help. I hope that Best Buy will use another third party installer who actually cares about customers, loves his job, and acts professionally.

Very professional and hassle free installation and best experience so far

Best Buy took out old fridge and puy in new one. Old fridge had ice maker and new did not. After disconnecting water line and removing old fridge they hooked up the new fridge. A couple hours later our kitchen floor and basement laundry room was soaked. They never capped off the water line. Luckily my fiancé knew how to do this correctly. I went in to our local store and told management what had happened. Never heard a word back. They screwed up the delivery 2 times also but did get $50 off the purchase for that at least.

No installation of icemaker line. We have to get water routed.

Worst buying experience for a fridge ever. Waited 2 weeks for a fridge and Best Buy never showed up. Called their 1800 number multiple times and they couldn’t get ahold of the delivery drivers. We had to call the next day to be told our fridge was sent back and would have to wait another week to get it delivered. We were so annoyed at the lack of communication we returned it all and went to Lowe’s. I’m

Delivery team was extremely late. They scratched my walls and broke my door stoppers. They didn’t bother to tell me, just left without acknowledging what they’d done.

I had an existing water tap. The install crew worked with me to use it.