Customer Ratings & Reviews

They arrived on time. They were really grumpy but they did their job.

Product is fine. Best Buy needs to get its act together with delivery/install services. After 7 phone calls on expected day of delivery, only 2 of 3 appliances were delivered. Worst yet, a reschedule of appliance 3 did not include 'install' and haul away service which was not identified until day before new delivery Then another call required where you would think I was asking Best Buy to split atoms to fix the issue they created. They need a better system, the one the have to schedule installs with their 3rd party vendors is atrocious.

This has been a total nightmare, company damaged my new refrigerator, my hardwood floor, front door, outlet cover, water-hose clamps! Refrigerator feet! Super careless, then they tried calling pretty much to tell you, how they won’t pick up and make the change of unit because I won’t do what they want which is to drop my Best Buy claim! A total nightmares this has turned out to be!

Not much to say about this product, it's necessary for the refrigerator

Poor installation. They just brought it in plugged in, that was it. The seal was off the refrigerator. My husband asked them about it. The guy just said that it would just pop back in, but didn't do anything. We thought there was a big scratch on the freezer and a nick on the door. Later another person came out. We found out that they left a film on the whole refrigerator. They were supposed to take it off. Very disappointed with the whole service.

We paid for Refrigerator Installation (connected & ready to use when we’re done). They delievered it, They refused to adjust it to fit under the cabinet and the refrigerator shakes when you open it because they refused to tighten the one foot at the back which was loose. They also did not take off any of the plastic. It was definitlet not ready to use when they left. They were very much "it can't be done, not my job" people.

They were not Best Buy people. 3rd party delivery company used by Best Buy . delivery guys were in a rush to drop the items and get to the next delivery. Doing so they damaged some things. Called Best Buy and they replaced it. Need to do some training with them being more careful.

Refrigerator was too large so did not install to water supply

Unit was major damaged! So three damaged ranges, one damaged dishwasher and two damaged refrigerators, why

Dont want to speak on all "installers" but most of these guys are just delivery guys with no knowledge of what they deliver.No tools to do the job and lack required simple skills to level an appliance.

The tech did not run the line as requested. He said it would take too long and not his area to deal with. I let him know it was a service I paid for and he still refused and directed me to call Geek Squad/BestBuy. I tried getting through to geek squad and bestbuy to try and obtain a refund for the service that was not rendered, but no luck. I typically have had good experiences with purchases but this one was frustrating and disappointing.

Did not connect to a water line wish I could take out ice maker

Showed up for haul away with a full truck and couldn’t take old appliance. Delivered new appliance damaged

HORRIBLE. I was told specifially by best buy they would hook up an existing water line. I asked the installer and he said no they don't do that, but If i threw him some cash he would do it for me. I had no cash.. Called best buy and they said he should have done it but they didn't care.

We were told that we needed to call the Geek Squad to come out. The water line was simply creased in the back. The expert Geek person who came quickly solved the problem and taught us some things about our refrigerator. She was great.

Good quality water line. Plenty of length for the money.

Delivery crew wasn't exactly happy to be delivering. They scratched the side of my new appliance trying to pry it through the door.

Unfortunately the installation staff were not capable to connect my refrigerator. They did not have skills as they were just delivery personnel. My husband connected everything himself.

Item was broken I did not make a hassle about it but this shouldn’t happen to any customer who plans to buy a fridge and receive it damaged .

The crew initially appeared professional and courteous. This was a mirage. The water line in my house for the fridge was larger than the water line for the fridge. Just needed a simple adapter. They didn’t have one. I said I can rundown to the hardware store less than a mile from my house. The crew calls me while I’m at the store. Told him I was checking out. Got back to the house. The crew is still there, but refused to install the water line. Best Buy customer service did everything they could on their end to make right. Just this third party crew Best Buy hired to do this work was horrible.