Customer Ratings & Reviews

After Martin and Ryan from geek squad came to install a dishwasher and over head microwave, I was expecting the same great service from the next crew. Not the case at all. They dropped off my fridge and range and said it was impossible to install. They said the water line leaked and that they lost the anti tilt bracket to the range. My wife asked that they at least leave the range in the kitchen. Their reply was "no that they did not want to be responsible if the floor would get scratched. " I came home and with a twist of a wrench the water line never leaked. A friend helped me carry the range in from the garage to the kitchen. The worst service I ever received. My suggestion is to always use geek squad. I was under the assumption that both crews were going to be geek squad.

People were good. they installed my ice maker. it was good

Filed a claim because second delivery company broke a mirror and damaged the refrigerator when they lost control. There are also scratches/deep scrapes on the wall .

This was delivered and it was not the right item, but this particular model would not open the hybrid door. It was stuck and BestBuy came out to fix it and it still didnt work properly for a brand new product. Ask for a replacement when I notice this was not the right model at all but last year model. Oh yeah been waitin a long time for the replacement since Nov. Its Feb. now

Everything were very good installed, they were so nice too.

They got the job done, but didn't remove any tape holding the drawers closed or shelves in place. They seemed to be in a big hurry to leave. And one guy didn't wear a mask at all.

The install went well but my hardwood floors got scratched in the process. I’m still working with the protection claims dept to see what they can do to help fix the damages.

the delivery men scratched my brand new kitchen cabinets while they were installing the fridge. i asked them to show me how to change the temperature reading from celsius to fahrenheit and he tells me they cannot be changed because that is the way it is made. I called Samsung customer service and within minutes i was able to change it. They were in a rush to get out before I noticed the scratches. I was also told they could not extend the legs because it would not make a difference. I like Best Buy but i definitely would not use the delivery company they use. The fridge is fine not the delivery

Aside from it taking a week to arrive, eseentially installers took it off of the truck, out of the box, plugged it in and pushed it into place. Tape was left on it, shelves were not hung etc. Then the guy hands me a review form as asked me to give him a good score. Hmm

The 2 men that arrived to deliver the fridge did not install the water line to the fridge. At first, they didn't know it was part of the order. I showed them my invoice and then they went in circles for a couple of minutes before telling me that they couldn't install it - even with the connection kit that had been purchased and on their truck with the fridge. There was an existing water line ready to use in the spot that it needed to be in. It was frustrating to say the least. Luckily, I was able to do it without too much trouble, but when you pay for a service and expect that it's all part of the delivery/set-up process, it was still an annoyance.

Complete disaster. They were unable to install the new refrigerator, because it did not fit (although Best Buy's own surveyer had visited us, seen the place it was due to go, and had assured us this was the right refrigerator for this place). But in the course of attempting to install it, they turned off the water - and now the water can't be turned back on: we have no water in our kitchen. We are going to have to call in a plumber to try to repair the damage.

Absolutely ridiculous install crew. They were offered a towel when disconnecting water line... they declined.. then proceeded to leave a puddle of water on the floor. They did not unpack and assemble the shelving for the fridge and left the trash behind. It was absolutely the most unprofessional experience ever with Best Buy appliance installations. DO NOT CONTINUE TO DO BUSINESS WITH THIS CONTRACTOR FOR INSTALL/DELIVERY. IT WILL HURT YOUR BUSINESS.

The INSIGNIA chest freezer works but frost builds up after just one day plugged in with NOTHING in it. After delivery, I let it sit for a day before plugging it in. Very Dissatisfied. They don't build them like they did before.

I was told I dont need to pay for installation whene I bought the kit but installer came without kit and charged me extra for the kit

Paid to have waterline installed in my new whirlpool fridge. The movers did not know how to get it completely installed. They told me to call a number to have someone else come out to installed it. ended up talking to AI that refuse to send someone out to install for me.

Delivery and install guys were lazy not taking film off refrigerator, did not center or level refrigerator. Had to send another technician to come to home to fix issues with refrigerator I purchased née $2900.

The water hook up was done correctly without leaking. Delivery guy failed to take off display mode. We looked up code after fridge was warm for two days. Geek help line said due to hot weather expect to take 24 hours to cool off. Further training and checklist would be good for delivery staff.

Work as expected. Installers seemed to know what they were doing.

Didn’t have a favorable experience in buying a floor item which had so many dents that were not notified.

We had a terrible time getting our refrigerator installed (at no fault of the actual refrigerator manufacturer. Best Buy uses sub contractors and multiple companies, so over the course of four attempts due to miscommunications over the water shut off value, water line, etc. we never had the same company and it was a different subcontractor who often pointed the finger at each other for being unable to install the product. It wasn't until the fourth and final subcontractor that we experienced true professionalism, great communication, and quick and quality service for our refrigerator installation.