Customer Ratings & Reviews

The fridge is great! As for installation, they weren't to careful when placing in the fridge and they didn't remove the plastics inside or set up my freezer. They also couldn't install the waterline because it was under the sink.

The water line was not installed to the refrigerator, But my new refrigerator is the nicest appliance in my home.

They turned off the water supply to the refrigerator to installed the refrigerator and did not turn it back on. Broke the drop ceilings in the process. Called and was told they didn’t connect to water supply which they did but didn’t turn it back on. The old side by side refrigerator was connected to water supply. Had to get someone to fix their mess. All the person did was turn on the water supply to the refrigerator!!!

They did a great job on the installation fast and smooth

The delivery window is about as reliable as comcast.

Because I had a solid copper line to the fridge, and installer only would work with flex line, they did not hook up the water line. I was able to hook up my existing line in less than 5 minutes with no problem, but was disappointed that the installed would not connect.

Installer told me he couldn't connect my icemaker because the copper feed line was not code. That was incorrect. At any rate you promised me a service you did not provide and gave me no alternatives. The removal of packing tape was incomplete. The refrigerator was not leveled and rolled out two feet whenever I opened the door. The worst, though, is that Best Buy gives me no avenue to speak with anyone -- not at the store where I purchased the item or through an 800 number that ACTUALLY ANSWERS the phone! Your customer service is so poor that I will not buy another appliance from Best Buy.

Specified hinges on the left so doors open from the right at the time of order. Not exactly what I would call "installation", when I was told that is need to do it myself

It a wasted of $. They just carry it in nothing else hooking up. And 1 guy have a smart mouth. Dont get it

These guys delivered the open-box fridge and incurred a few more damages along the way. But I found out about those AFTER they disconnected my old (still working) fridge and move it out to the garage. Once they bring the new unit inside, I saw a few more damages on the front of it and refused the item. They offered to call Customer Service and "knock off a few bucks from it", to which I disagreed. So they loaded the fridge back on the truck and drove off, leaving my waterline disconnected. Customer Service was unable to send anyone to fix the situation, and I had to get a plumber ASAP to plug the running water, because the only shutoff valve was for the whole house. I gave it 1 star because later on, the Geek Squad manager Sheila made it right by reimbursing me for the troubles.

It took 2 months to arrive. Then they couldn’t install.

Best Buy is horrible to paying customers. They will deliver a fridge that does not work, and break your old fridge. When you call to tell them they delivered a broken fridge, they return your broken fridge and you are stuck with two broken fridges in your small kitchen for about a month.

Delivery company was not good at all. Never hooked up my water line and my door still doesnt close right

They dented the handle in delivery, the water filter was cracked and Bc of the water filter it flooded the floor and fridge in water when they connected it and they had no idea what the issue was or took any responsibility for it. This ruined the meat and cheese drawer controls that were sitting in water bc the panel was somehow lifted during delivery. Happy I have a home warranty that is fixing it all! Their solution at the outlet was to replace it with a different one.. not even same make or model because they didn’t have another like this.

Freezer door would not stay closed and would pop open every time you closed the refrigerator. Had to buy a child lock for the freezer. Also condenser runs very loud!

Technician only connected the line but didn't tested it.

The service techs were not able to connect my water line

Comes with the installations is done by folks in no time

Came and installed the fridge in less than a minute in garage. Didn't have time to even explain what are the settings are for. Though it's not important, prefer someone with little knowledge of the items who come for installation. Purely labor no tech skills.

Bestbuy Customer Service has truly changed. I was transferred a few times and then disconnected to include calling back in to get someone to tell me they couldnt help me because they couldnt email. And it wasn't just today. Its everytime now that your associates are working from home, hearing kids in the background yelling down to getting an associate in South Asia hearing a rooster crawling in the background. I'm being honest and serious. Bestbuy Customer Service is nothing like they use to be