Customer Ratings & Reviews

Would make sure to watch everything they do. The Main team member that delivered my refrigerator was so rushed. They were so aggressive with the removal of the tape and packaging. Everyone in the house ( including a different team installing my stove) was shocked. They ended up scratching the front and dinging the side. They even took a chunk out of my doorway. They also did not want to install the simple water hose that was purchased with it. I did call and they delivered a new one. They do not use their own employees so it is third party. Would definitely go with a Company that uses their own employees in the future.

Cheaper material, not the quality of my prior ice maker ( GE)

We were not told before that Best Buy does not install a refrigerator/freezer on a reverse osmosis water line. The delivery/ installer crew told us when they delivered the refrigerator and did not install it. We needed to call our plumber and have him do it. This is completely unethical behavior from Best Buy and we should have been informed when we bought the refrigerator.

Had to do my own water line. existing line had no cut off.

The “expert installation” that we paid for with total tech was a joke!!! We had to finish taking the plastic off the shelves and put the drawers in. They also didn’t hook up the water line. We had to call the number to have someone come back to hook up the water. The following day, there was a puddle of water on the floor because the water line was leaking. We waited another week for another appointment to get someone out there, then they said “we don’t do water lines” in the end, we had to fix it ourselves!

This was a nightmare that I had to live! 1st Delivery - They would not uninstall my current Refrigerator 2nd Delivery - The Refrigerator was dented 3rd Delivery - Would not unscrew the water to the defective new refrigerator they left during the 1st delivery or leave the new one. 4th Delivery - Didn't show up at all 5th Delivery - The guys were awesome, professional and helpful! Plus there were 2 other no show to pick up the old refrigerator, so I hired another company to remove. Over 26 hours on the phone and 3 visits to the store to get this refrigerator in my kitchen working.

They dropped appliances & did NOT install as per the order, also they forgot to leave the connectors for all 3 which were also ordered. I immediately called them back and they said they left them, I texted them a picture & they stopped responding. I called Best buy they said they will ship connectors, of course they never did. Service at best buy IS POOR & call Center is BAD. I only stick with them due to having a store card & the 24 months no interest, & since competitors also suck. Don't waste money on Geek squad, unless u want to spend hours on the phone, useless waste of money. Amazon at least has good service

If I could I would give this a -100. The guy who came to deliver the fridge DID NOT connect the old water pipe. He was so rude to my parents, told them call Best Buy not his problem. I have called customer service 10 times and they refuse to give me back my money. Bc that a… put installed when he left our house. Everytime I call them they tell me they will dispute this but it’s been a month. NO REFUND YET!!!!

Neither my refrigerator nor my ice maker were installed! I paid for both services separately for a total of about $100.00 and tge delivery persons did scanned labels and said that they did not have orders to do the installations. I explained that I had paid for full installation and all they did was scan the labels on my two deliveries and left! I am extremely disappointed and angry! I intend to visit my local store to see if they are going to rectify thus situation.

Delivery and install guys were not very nice. The old refrigerator had ice which required a water line...the delivery guy had an issue turning off the water line and just wanted to leave the refrigerator in the middle of my Mom’s tiny kitchen and not take the old one away because he could not wait 5-minutes for my Mom’s handy man to walk from the next house over to fix the shut off valve that he could not get shut off...he told me “other people are waiting on their items too! He had a very bad attitude to be dealing with the public and representing BestBuy. My Mom is a senior and was very nervous and shaking!

They could not understand English and they did did not want to move the old Refrigerator Finely after 30 min of haggling With the company Best Buys got the problem fixed.

They did not install the waterline to the fridge. The reason was not clear. I called customer service and they were just as confused. I think the movers were just having a lazy Saturday.

Cool ☝️ And it is great fixer and it fixes so nice

This service was used to install the refrigerator.

The installers left an amazing mess both inside the house and in the street. I thought they’d pick up after themselves but they they didn’t. The borrowed a step ladder because they weren’t equipped. Pretty surprising.

they didn't have the right connections/equipment to hook up the water line of the new fridge. i had to get a plumber to replace the line in the back of the fridge....

It took two different appointments to get the job done.

The delivery people said they wouldn’t install it to the existing water line due to “liability risks” and I was told at the store that by purchasing the water line kit the delivery would include the installation. I wish Best Buy would contract better delivery companies because so far they have not left a good impression (damaged fridge during delivery) now Best Buy is ordering replacement parts for the fridge.

Worst delivery experience we've ever encountered. Purchased the fridge and delivery was 6 days out, scheduled for a 6 hour block on Sunday. Nobody showed up, nobody called. Called service line, on hold for 50 minutes then disconnected. Called back and sat on hold for 45 minutes and then was told I had to enter the complaint online. Went online and was informed only a phone call would register. Rebooked for the following Sat with a delivery window from 8am-2pm. They showed up at 7pm. No calls. Incredibly rude and unprofessional when they eventually did show. As I said, the worst delivery experience we have ever had.

Why don’t they include this with the appliance already?