Customer Ratings & Reviews

The fridge water line was not installed when the fridge was delivered. The delivery guys said that the kit did not have the right parts to install the water line and they said someone would be back out to install. This never happened and my neighbor actually installed the water line with the kit that was provided by the delivery team. The customer service with this delivery was the absolute worst I have ever had to deal with and has left a sour taste. Will definitely think twice before getting another appliance from here.

The salesman included but I didn't need it to install frig.

So this service was to be included with my purchase, however it did not happen. One of the delivery guys said they could not turn off the water line under my sink and that I needed to call a plumber or I could do it on my own. The water source they said, had to be shut off from outside. After they left me with the water line still spewing water, I looked under my sink. I was stressed out because I did not get answer from my plumber and I had that water source open. I turned it off myself! All I did was turn the handle!!! I had to watch videos to learn how to install the new water line kit myself. I am planning on buying other appliances later on but I will not use this service for it due to that experience!

The line that I was sold with the fridge was too short.

With a 7am to 1pm window and they are still late an hour shows how much they care, Third delivery of my fridge cause they scratched it every time, and two out of the three deliveries were late

Abysmal installation. These technicians not only broke off the water main valve, they flooded my dining room, kitchen, and basement. As we filed our claim, we discover that lied to the insurance adjuster about the leak being pre-existing. This has been the absolute worst experience possible. It's been almost a month and my house is still not put back together. I will never again buy an appliance from Best Buy that requires their installation. This has been, and continues to be, a nightmare.

Needed a new waterline with my new fridge. Good option

Product is good. Will never have Best Buy deliver anything again. They were unprofessional. Would not recommend.

The team comes in without my waterline to hook up my water and ice , have to reschedule week later and still can hook up my water line for not having the right water line nut , so I have to buy one and hook up by myself.

Haven't had it long enough to notice any issues as yet.

Installation was never even attempted. Installers were looking for anyway to not do their job. Everytime they used a tape measure they came up with a different number. The exact measurements were already listed by both GE as well as Best Buy. The frigde fit no problem and were able to get it installed ourselves after going out and ourchasing some moving straps the the "installers" already had on them. Not only did they not perform the installation but they were very rude as well.

Delivery was awful - there are holes in my walls, they broke my doorframe, the insurance claim is being ignored (by the 3rd party delivery company). All 3 doors on the new fridge were dented from the delivery guys trying to ram it into my home while disregarding my pleas to take the fridge through the patio doors as opposed to my front door..Also scratched and dented my existing fridge (which I paid extra for them to move into my garage). Still have not addressed claim for all the damage to my home nor replaced doors on new fridge.

Horrible experience having the fridge installed. The installers left the fridge not working properly with an error code and so after countless hours on the phone with Samsung and then Bestbuy, and then was able to get the fridge working.

I know this is a third party installer and not best buy employees but they were rude and rushed. They spoke to each other only in Spanish while in the home and that is very alarming. I am Middle Eastern and don't look like someone who speaks Spanish but in fact hold a masters degree in Spanish and understood every word they said. They were complaining that I was keeping an eye on the installation and pointing out the mistakes they made on the assembly. This is completely unclled for and when I started to speak to them in Spanish they turned pale and couldn't stop apologizing

Installers would not connect the water line. Sales rep at Bestbuy did not mention this. Installers did not level the new appliance and demonstrate the basic operation. Service was poor at best.

Horrible service, they made me lose 6 days of work waiting, they brought the fridge and they damaged the ice outlet, the water and the fridge door when installing it, they are irresponsible, liars and lousy workers, they have damaged all the walls, they They suppose they have to replace the fridge and they have made me wait 2 full days and they never arrived, really the delivery service I have installed is the worst service I have ever had in my life

Was scheduled to deliver in the afternoon they showed up early in the morning instead. Instead of waiting they dropped off the fridge on the porch. Never picked up the old fridge for disposal.

When I ordered the fridge, I made it clear that I did not have an ice maker before, and did not want one. I did not order or receive the ice maker for this unit. Nevertheless, every email automatically mentioned a free installation for ice maker connection. Another problem was the several automatic notices about about the installation. They notified me it would be 9:30-11:30am. The installers called at 8:00am saying they would arrive shortly. We advised that building rules did not allow deliveries before 9. The said they would call back, but did not. They arrived at 8:30 and finished and left before 9:30. I got another email at 10 am saying they were on the way with expected arrival of 10:20am!!!

The worst customer service ever !!!! The Samsung Refrigerator I purchased in December stopped cooling and making ice 8 months after purchase which resulted in $456.00 worth of spoiled food . It’s November and I still have yet to get a refund after numerous attempts via phone and email . Best Buy has label me as an Elite Customer if this is how you treat your Elite Customers what kind of treatment are Non Elite Customers receiving .

Delivery people were not professional. They damaged the house walls and my new fridge. There are scratches on my new refrigerator.