Customer Ratings & Reviews

The Unicom who deliver just tries to avoid carrying the appliance and run away without installation by give lame excuses.

This service was not provided. They didn't even give suggestions. All they did was hand us the kit for to install

I purchased those refrigerator march 2019 and now its no longer getting cold and making loud noises..I had a repair man come to take a look and said its beyond repair.

The delivery people were the worst that could be. I won’t be using your service again if you use them. They gouged my brand new floor when they brought the refrigerator in and they also dented my front door and scuffed it up and I had a new paint job done on my door 1 month prior. Needless to say that this also caused a big dent on my BRAND NEW Refrigerator that I had just purchased from you folks. I can’t even tell you how upset I was that it has taken me this long just to calm down and not cuss BB out for their inept delivery individuals.

They put the refrigerator together outside?! When they brought it in they dented the door. Of course it was the door with the water and ice dispenser. They said they requested a new door to be sent to us - it was never sent or delivered. They tried to say it came that way but since I was keeping an eye on the whole thing I let him know that I saw when they hit it while entering the house. I didn't want them claiming it on BEST BUY when it was his fault. They didn't even put the drawers/shelves in or make sure it was complete or all working. Horrible!

Line works well with appliance purchased together.

Terrible experience. The 3rd party delivery company was absolutely horrible to deal with and zero help. Best Buy’s customer service let me down.

The product was goo and bestbuy employees at the store were nice. The night mare is with the delivery team. And they represent Best Buy as a result, it’s a terrible experience

Installers refused to install water line and I paid for this for no reason

Took multiple attempts, please look at notes of account. Still missing promised second Best Buy $150 gift card due to multiple errors. On top of that, the installation was not set up correctly which took out the water pressure going into fridge. Had to move the appliance with my wife to fix days afterwards once a technician came by to review why the fridge was not working.

Refrigerator arrived as scheduled. Refrigerator/freezer would not cool (inside lighting worked). After 3 days unit was still not cooling. Repair service was called out (time off from work to meet them). Repair service discovered compressor was not functioning, line in refrigerator was severed and a wheel on the bottom of the refrigerator had broken off. The protective wrapping is still on the unit. Repair service is ordering parts - no time given on when parts will be available and installed. Don't know if this was a lemon but very disappointed in product.

Didn’t fully install and scraped side of frig Left all the plastic and cardboard

The water line was under the refrigerator and crimped, so ice maker wasn't getting water. It took two weeks to get someone out to my home to fix it. needless to say I was not happy at all.

The guys never hooked it up since I had the wrong fitting diameter. I had to do it myself. They didn’t even align the doors, I had to do that myself which I found very easy to do. Bad service.

The delivery guys refused to install for us saying a plumber needs to extend some pipes? They wanted to take the fridge back until we asked for delivery again. They also didn't want to take away the old fridge even though I've paid for disposal. I insisted that take the old fridge for us which they reluctantly did and we plug in the fridge on our own. Our contractor installed the water line for us without any plumbing works.

Purchased a refrigerator. Within 2 weeks it was leaking. Most do not realize you only have 14 or 15 day warranty to return an appliance. Customer service could not tell me if it were repaired and did not correct the problem would it be replaced at their cost. So I made it simple for them. REPLACE THE ITEM. My biggest complaint in all of this is there should be a longer warranty in purchasing an appliance that retails for this amount. The other complaint is customer service not being knowledgeable.

The installer failed the installation with the simple connect to the existing line. He made the water leak. I went to HomeDepot and bought the quick connect and connect them myself in 5min and the job done.

Horrible experience when fridge was delivered and installed. 2 men came to deliver the fridge and didn't care at all about the job they did or taking care of the fridge to prevent damage when setting up and cleaning up after they removed the film from the front and inside. All styrofoam and film and packaging including the box were left all in pieces everywhere in my kitchen. This was the worst experience.

The item was not properly installed (i.e ice maker). After asking the the delivery tech to ensure the ice maker was installed he 1st told me there was no ice maker which he found to be incorrect at my insisting there was. He then assured me that the ice maker and everything was completed, but with no avail to me he didn’t have the stainless steel water line kit that had been purchased. Therefore, the ice maker was not installed correctly. Also he drilled the handles on while plastic was still on the appliance therefore I could not take all of the plastic off.

Insigina Trash, freezer went out 2 weeks after the warranty went out.