Customer Ratings & Reviews

Delivery Guys didn't install my purchased water line for my fridge. He said he didn't know where the water line shut off was for my fridge and he wasn't going to look and said I needed my husband to do it. I just looked at him in shock and said my husband's dead and he said to hire a handy man then and tossed my water line on the counter and left. This was a week ago and my line is still not connected after I paid for it to be from them. I just stood there in shock holding my newborn since I waited 11 days for my delivery and they were past the promised time and I waited all day. I called best buy that whole night and waited on hold over 30 min each time I tried calling.

Professionally installer needs more tools to remove the old water line from the wall, but did have a wrench for connecting my refrigerator. The professionally installer had to borrow a wrench to remove the water line from the wall to complete the job!

Oh my goodness can we say bad and f’s given. These people didn’t care about the delivery. Took the fridge in and out of my doorway about 5 times. That led to the fridge being scratched and dented. They also scratched up my finger not looking as they opened my front door while I was trying to put it back up. They didn’t level the fridge, they didn’t install everything correctly, and I had to have everything replaced.

I ordered a fridge that was too large for the opening. That’s my fault of course. The delivery guys were super nice and said just reschedule and we’ll come back. It took a while to find someone to make the hole bigger to accommodate the new fridge. Unbeknownst to me, there was a 90 day expiration. When I called they said I was 5 days over and refused to come back. I paid for them to remove an old fridge as well. Neither item was competed. I had to install the fridge myself, and pay again to have the old fridge removed by someone else.

I was asked to sign off on installation prior to water flowing to the fridge. The issue was that our turn off valve is in a crawl space under the kitchen. We had to have a new valve installed and had a plumber do that prior to delivery of our fridge. The did connect a new water line from the fridge to the existing copper water line but when I told them they needed to turn on the water in the crawl space was told "they didn't do that". It didn't help that the lead person didn't speak or understand English. I refused to sign off on install until I had water running to the fridge. They finally went down to the crawl space to connect and turn on the water.

This refrigerator is extremely overpriced with a tiny ice maker that no one seems able to turn on. I’ve had five attempts to deliver and the techs have no ability to make it produce ice. The information on the Internet is not helpful. I will certainly never shop for appliances at Best Buy again.

Guys should up on time and it was helpful to have movers bring in the fridge raptor. But they left dirty handprints all over the front door (which the had do remove for refrigerator to fit) and hand prints all over the stainless steel fridge

ready to use turned out to be that they plugged in the power cord to outlet. they only give me 50 words to review so I do not have enough space here to vent my frustrations. wrong manual, for my model. I was finally able to print my new correct manual. It helped, however the temp setting is a real mystery. You can do it, if you have time to figure it out. They do not even know, GE does not know, because all they tell you is temp is set at manufactures recommended setting.

Fridge broke twice in less than two years. Contacted Bestbuy warranty for the second repair and spent over an hour on chat. Eventually BB scheduled the repair at the earliest date a week out. Hopefully they fix it.

They placed the refrigerator where it needed to be, plugged it in , hooked up the water line and forgot to turn it on! They did not take any of the plastic off or open the refrigerator to set up it up .

They brought the chest fridge 1st time and we found a crack so had to take it away. There was no call , no communication to reconfirm when the delivery would be done. I had to call back several times and they had no record that our fridge was not delivered it installed. Service quality of best buy and geel squad have gone down the drains.

A best buy rep came out to my place name Matt took measurements for a new refrigerator, microwave and dishwasher. I received the refrigerator 2/9/22 and the frige was to small OMG took wrong measurements now I have to go to the store with the correct measurements and order another frige so inconvenient. I have a dishwasher and microwave coming this weekend I am really concern he did not take the correct measurements for those items. SMDH they need to get professionals that know what they are doing.

The WORST customer service I have ever experienced in my life. First fridge was missing parts- so I called & was told 2 weeks to have someone out to look at it, but I waited & then they sent the guy to the wrong address & wouldn’t correct that same day, so we waited another week & the next fridge came damaged & then we never even got my replacement- they canceled my appointment & when I called to reschedule I was hung up on 2 times & no one ever called me back!

Delivery from start to finish was a disaster poor communication second appointment don't even know what they there for, third time made the attempt to adjust door but mostly complaint that not enough space to make adjustments so I finish myself.

Unfortunately i cant recommend this at this time. I've scheduled an install three times and all three times they cancelled saying nobody on staff knew how to install the panels. I asked what I should do and incredulously they recommended that I keep scheduling a new date weekly and "hopefully eventually somebody will come". Not a great strategy for a $3000 refrigerator that has been sitting here incomplete for the past month. I don't think Best Buy should sell Bespoke fridges if they don't have personnel to install them.

I cancelled my prepaid refrigerator because although the delivery truck was in my alley with my refrigerator the guys refused to park having seen a no parking sign. They refused to listen to me- people have been moving things and themselves through the alley entrance in my building for 60 years-I even offered to pay the ticket in the unlikely chance they would. In short the guys left with my frig still on truck. There was no attempt to reschedule delivery, so I cancelled and bought a refrigerator at Home Depot.

Very bad service from the delivery company, three different teams to be able to change the refrigerator door, they do not use protectors for dirty shoes and they do not use gloves, their uniform leaves much to be desired ... they wear loose pants that are You can see even his behind ... another team ( second appointment for service)came smelled cigars. One day the supervisor of the delivery company called me asking if they had gone to do the door change service, when I made a complaint about the service of their staff, She cut off the call...plop

This is not true. They will come to your home and refuse to install, they will not do the instalation, they would only plug in your old refrigetator water hose to the new one, but if you never had a water refrigatator before, they would not do it unless you pay an extra $135.00 after they already offer the instalation whenbyou bought the refrigerator, and when you ask why they didn't offer a different type of service they will give you thousand excuses, and the suppose installers are just trying to rush out of your home to their next delivery...this ia a Lie they do not do instalation. And the company customer service when you either go to the store or call the company. I would never buy from best buy.

Never properly installed. Still waiting for water line to be hooked up after the installers came in and placed fridge stating they were not qualified to install fridge and now we have no waterline hook up. Attempted to receive hose kit but still waiting for the appointment that will never happen just like we are still waiting for a successful delivery of our stove. 5 or more attempts to deliver stove and days taken off from work. Thrown food out after planning for this multiple times. Horrible service

Terrible experience. First refrigerator was defective or broken Would not cool properly. After 3 weeks they scheduled the delivery of new refrigerator. They delivered the new refrigerator and damaged my new hardwood floor. It has now been 2 months of estimate dealing with their insurance company. Claim adjuster. Still no resolution. I just want my home fixed. The worst all around experience I have ever had. I do not suggest you buy anything from beat buy.