Customer Ratings & Reviews

John, the installer, was the best. He knew what he was doing. That is better than the 4 previous installers. Why it took 5 times to get it right, is beyond me. Our first refrigerator seemed right until the doors would open on their own. I would find the freezer door wid3 open. My wife said she didn’t do it, and found that closing the refrigerator would pop the freezer door. The first unit was returned. When they put the second unit in, they would not assemble it. When they came the third time, they said that all the parts where not here. When they came the fourth time, the parts they ordered were not the right parts. They changed out that refrigerator today. John identified all the right parts. He set the leveling legs so my level said the refrigerator was level. Great job John and his partner.

The fridge installation went very smoothly. The delivery and installers were exceptionally professional, polite and courteous.

Guys get to the house very professional and knocked it out!

Install went without a hitch, and gentlemen were very friendly and helpful. Very careful with our wood floors and cabinetry. They were there when they said they would.

Was so impressed with installation of our refrig. Friendky, efficient and knowledgeable. Very neat and took care not to damage hardwood floors. Geek squad has come a long way and i am very impressed.

Excellent Service very efficient and work was done in a timely matter.

Love our fridge, looks very sleek, had no issues with it, cools very well. Love built in ice & water in the door. Perfect size for what we need

Quality fridge! We didn’t want to spend a lot of money on a fridge so we got the most economical choice for our budget and I couldn’t be happier with the fridge! Delivery team was nice and we’ve had nothing but success with the purchase.

I really loved everything about this item. It has all the things that you would ever need! I recommend this product for everyone everywhere all the time.

The installers were very professional and worked together well. I live in a mobile home so they had to remove the doors from the old and new refrigerator to get them in and out of our home.

Delighted with the team sent to install the frig and remove the old one. Guys were great and careful getting it in and out. Answered my questions and gave me a chance to clean when the old frig was.

The removal of the old refrigerator, delivery, installation of the new one took all of 10 to 15 minutes. Quick & Easy. The delivery men were efficient.

Item was damaged. Two dents on one of the fridge door. I let the person who delivered and installed it know, his answer was "Im only the delivery guy,call the store." Went to store and gave me the geek squad number.finally after talking to a human and not a machine, he stated that the 15 day trial period had already expired, best he could do was give some credit. I ended up getting 150 dollars off a 1500 dollar item . Seems pretty unfair to me.

Quick, showed up on time, took us on a "tour" of the product, very courteous, ensured that we didn't have any questions after we left, and called 45 minutes prior to their arrival so we have time to clear a path. Hauled away our old fridge with no problems. Great work!

This is the first big appliance that I have purchased and has not been a great experience I am on number 3 and still not great but I have decided to just deal with it. I had a service person come and he told me why it could be making the noise even though my 2nd fridge did not make much noise. Anyway all the people I have dealt with in this process have been great. (only 1 which was the one that was this past Tuesday)

Always had good experience with best buy home delivery. The guys are thorough, friendly and pay attention to details. We got fridge delivered and take away the old one. The guy explained key features and things to take care before first time use.

Great Installation team. They knew exactly how to handle this huge refrigerator without causing any damage to my front door, floors or walls. The team knew the operation of the refrigerator and were very helpful in explaining the options on the refrigerator.

The team of two did the work quickly and kept the working area clean, despite the size and weight of the old appliance that was removed and the installation of the new one.

Old Samsung refrigerator freezer went out, so thought we would by Samsung again but not a bottom freezer. So far we like it and it seems to hold more.

The two guys who delivered and installed our refrigerator went above and beyond. They were careful bringing the refrigerator in through the door. They were very knowledgeable about the product and answered all our questions. There was an issue with the side of the fridge having a large dent down it. They immediately made a phone call to address the issue and we were able to make a decision right then about what we wanted to do regarding the issue. We were very pleased at how quickly the problem was resolved.