Customer Ratings & Reviews

Best-buy Installers came to my house with dryer, washer and refrigerator. However, they didn't install them and go away. They didn't give us this item I bought. That made me mad. At that time, I needed to install and use it immediately so I called handyman to install them. He bought some materials to install them. I was very surprised with Best-buy's worst service. I don't want to buy any item in Best buy any more. Never ever, ever never. No, I would not recommend this to a friend

Very disappointed with the install. The doors are not aligned. The packing tape was not removed. The drawers in the fridge side don't seem to fit.

Installer can't remove doors to fridge since not samsung certified and one was ageek squad member. Also they will not hook up to a existing waste supply like the description states.

The delivery team was grossly unprofessional. They initially claimed the fridge would not fit thru my front door. When it did, they then claimed it would not fit thru the kitchen entrance. When it did, they then refused to connect the water line. I paid for a water line kit and full installation and received neither. What’s the point of selling major appliances if your delivery contractor is in the business of not delivering?

I included this in my order of a new fridge. On the day of my fridge delivery, Best Buy sent a crew that was unable to hook up my fridge to the existing water line due to liability concerns (if it leaks, etc.). The crew wanted to help, but they aren't allowed to hook up to existing water lines. My question is: why does Best Buy send a crew that can't hook up to an existing waterline when I included it as an item on my order?? Seems stupid! The crew isn't at fault for this-they were helpful and professional but told me they would lose their jobs if they hooked up my new fridge to the existing waterline. Hey Best Buy...send people that you allow to perform the given task ordered!!

Installer broke my existing line. I had to replace the main valve. Did not align the doors so the freezer door doesn't shut

40 minutes late after delay on first day after waiting all day and ended up showing up at 6:30pm, Showed up early the next day but did not level frig or give instruction of use.

Best Buy uses third party installers for large appliances. It took me Five (5) attempts to get my new refrigerator installed. And it still is not right. On one of the installations, they walked out while the refrigerator warning alarm was going off every 55 seconds. They said it would stop within 30 minutes. We ended up having to unplug the unit until it could be replaced a week later. Unacceptable. They were supposed to refund my installation fee as compensation but never did and now no one will return my calls/email. Lesson Learned.

I bought this fridge in 2019. Stopped working only 2 years later. Freezer worked but fridge part did not. They came out 4 times to fix it and could not figure out what was wrong with it. They offered me a replacement with the exact same unit just to find out it had been given to someone else. Pros.. looks nice, keyrig coffee part was wonderful and worked great, freezer worked but that’s it. Cons: didn’t do what it was supposed to do: keep food cold and was broken. Would not recommend especially at this price point.

After a previous poor delivery/install experience with BB on a dishwasher, cooktop, and oven I thought I would give them another try. It got worse... This time they wouldn't even come down my driveway to make the delivery. Wouldn't drop the item off at the top of the driveway either. Left me hanging before Christmas and after an extremely frustrating series of over 10 phone calls spanning 3 days I was finally able to pick the fridge up myself and install. Very disappointing experience -- AGAIN.

Make sure that your water line is either hooked up to you new refrigerator or if the refrigerator does not fit in the same spot as old refrigerator make sure the Refrigerator water valve is turned off.

I purchased a product that was very expensive I had to install it myself the product broke down after within six weeks of purchase. Instead of whirlpool giving me a brand new refrigerator they wanted it to be repaired first I felt that I should have just got a brand new product all together. The whole experience was a nightmare trying to get in contact with customer service being on hold for so long being transferred from Department to Department nobody calling me back I had to contact them. Bad customer service

The young men were very nice but my freezer door is rubbing really bad. I had to call the service manager , they are sending parts. Sucks, I spent money I didn't have and it's not a good product.

This refrigerator has met out needs. Looks good and does the job.

First delivery attempt didn't happen, second delivery couldn't be bothered to hook up water line.

The installer said that my plumbing fitting wasn't correct for the water line kit purchased at Best Buy. It was, I connected it myself and it works fine. The installer didn't remove all of the protective plastic from the outside of the refrigerator. The installer didn't install the door shelves. Left them on our counter top in the shipping packaging. My wife and I installed them.

Broken from the other delivery driver. And put in the i refused the item.

I was not impressed. Best buy use to have free delivery and they call this installation. All they did was plug it in. I could have done that. This service was not worth what I was charged.

I had a copper quick connect and they would not touch it to connect the water. I connected it myself

We’ve had a terrible experience. After multiple calls still not resolved. Still haven’t hauled away old fridge like promised. First fridge quit after a day and half suppose you have another one within 6 days waited for it and never showed come to find out they never ordered the replacement. New one came two led lights don’t work and a shelf is half broke and calling customer service you get transferred numerous times and spends hours on the phone! I would never recommend any one to buy an appliance from Best Buy.