Customer Ratings & Reviews

Despite the appropriate existing cut-off valve about six feet from the back of fridge and the fact that the existing line didn’t even have to be replaced ... the install crews (two of them on two separate occasions since wrong fridge delivered first time ) refused to honor the contract and perform disconnect or connect. The first team - the one gentleman who could speak English said to call him “Z - everyone calls me Z”, blamed the Salesman, saying The Salesmen always include this - but they know our contract doesn’t include it”, and told me to go back to the store and argue for a credit.

The installers insisted that I purchase an installation kit to connect the water supply to a threaded pipe, even though I told them that the supply was connected to an RO system with a 1/4 inch plastic supply line. When they arrived they did not have the necessary connector, and left the refrigerator in the middle of the kitchen. In addition, they would not take the connector back. I had to go out to buy the necessary connector and had to drive to Best Buy to return the unused kit.

had to ask for replacement. part not installed, wrong handle, installer was surprised at having to move handles. Parts missing or loose, not installed

They had to come back 5 different times to install this was a very stressful process

Bad experience ..waiting for 3 months and i recibe a damage item.and need wait 3 months more for a replacement..firts i buy a fridge ..was damaged for the delivery guys in this time i waiting for 3 months for un interchance for a news fridge.i buy a diswahs and when i open the box the equiment was damage .i return to the store and they said i have wait for 3 months for new diswasher.i take my money back and make new order with aplaicen conection.never buy again in best buy and wait 3 or 4 months.

Had to call for install to come twice because the original delivery driver didn’t install the water line because he didn’t even bring the waterline kit that we ordered.

Item had a huge dent in the door. This was not an open box purchase. The fridge wasn't level. Huge disappointment.

I would give it 0 stars if I am able to. That is why I gave it 1. Really upset about this one. they came in and place the fridge in my kitchen but they said that they could not install the water line because it was too far from the water stop valve. they also could not open a hole in my cabinets to run the line from the water valve to the fridge. when they left I discovered that they just did not want to work because the water valve was not too far from the fridge. as a matter of fact, i have lots of slack in the water line. I was able to install the fridge myself. what a disappointment. Still, have not hear from Best Buy about this even though I reported it.

Three visits and this is not installed although the web site says it has been. The customer care person I spoke with after the second visit was not only rude but incompetent. The tech who arranged the in home purchase after the in home visit promised he would call back yet hasn’t. The in line help chat person said he would expedite this situation over 24 hours ago. Haven’t heard a word. I have wasted approximately thirty hours on open windows, etc. Still not installed or working and can’t get anyone’s attention.

I was out of fridge for 5 months because geek sqaud kept giving me run around to get fridge fixed and yes i had best buy protection

Awful service..installed wrong..never again will I walk into Best Buy! I have reported you to Better Business…

Had to take off work three times before receiving delivery. The first scheduled date they called in the morning to tell me the transmission went out in the truck . They called to reschedule for 10 day later. The second delivery date once again they called to tell me the lift on the truck broke and they would reschedule. Got the call to reschedule again I told them I would pick it up from the store and they told me it was the only one they had. When I went to the store they had two. Will never purchase an Item from them again unless I can walk out of the store with it.

This is a very solid laser printer! It does several things really well, and when it comes to the core functionality of printing, you will not be disappointed! Setup: Setup was very easy and straightforward. The quick start guide provided very clear instructions, and unpacking the product was easy. Just had to pull off some tape and plug it in. The toner was already installed and ready to go. Connecting to WiFi was super quick and easy, and installing on my computer was a breeze. Print Quality and Performance:

I had purchased the Total Tech support in order to receive free installation of my refrigerator, range, dishwasher, and microwave. There were multiple screw ups on the Best Buy side and no one ever installed anything other than the range. And to be clear, the range install only involved plugging it in. I am beyond disappointed with Best Buy and have called more than 15 times trying to get someone to make this right, only to be bounced from one area of customer service to another.

The guy open the door from the the freezer so aggressive,and as a result he had damaged my wall outlet and made a dent on the door of the freezer!!!He didn’t tell anything to my wife and make her sign the delivery papers.

The LG fridge was left with the plastic packing film on the doors. That film started fraying at the edges in 2 months. Installers had no clue and thought it had to stay. BestBuy online chat same: it's for protection. LG manufacturer says: "The protective film on your refrigerator doors is considered as packing material. As such, you may freely choose to remove it,...". How can BestBuy not know this? Is this their first LG fridge installation ever?

The refrigerator was successful brought in the house but that was it. We had to connect the water and remove all the plastic from the inside and outside.

Simple fix installation wouldn't or more probably couldn't listen. We asked to simple flush the water line since it is unknown if it had been used before. BLACK WATER CAME OUT! THAT'S INSTALLATION 101 on a water line. Rookie mistake. One person was smiling a lot seemed friendly but no English. 2nd person spoke some but ignored my requests. Water is clear now but wasted a water fliter $55 by not testing or flushing the line beforehand. For a $2,000 purchase I expected better. Now every time I get a glass of water or ice cube for my family I wonder.

They were supposed to show up with a 4 man team to install and remove other refrigerator 4 days after initial delivery as they only had a 2 man crew the first time ! They only showed up with 2 man delivery crew again even though delivery notes clearly stated 4 man crew needed ! I made them leave the refrigerator in the garage as living out of a cooler with 3 little children in enough to drive you mad ! Still waiting for installation! Horrible customer service

It took 3 deliveries before getting it right. First delivery gave me a dented fridge on bottom corner and didn't stand properly. Tried to hide it by saying its missing a wheel and would order me a new wheel. Waited a week for wheel and new installation. They said it doesn't have a wheel in back and showed me the dented corner. That was reason it didn't stand properly. Waited another week to replaced the damaged fridge. Took 3 deliveries to get it right.