Customer Ratings & Reviews

The installation never happened, three times I waited on the installers to arrive, first time they just sit the appliance in the kitchen and left saying it was someone else's job to install it. Second time they never showed up never called nothing, Third time the installer said he has never installed a ice maker and did not know how to do it. So I am done doing business with Beat Buy I have six rentals I care for so I need appliances often I will give Lowes the business they cannot be as bad.

Seriously who does the installation like this. The pipes behind the refrigerator are folded, i was not able to use it for more than a week Also, gas dryer is not installed properly, valve is stuck in the wall and exhaust is disconnected (very harmful to kids). Made a mistake by purchasing at best buy, will never recommend best buy to any one as the improper installation could lead to damages to lives and house

The fridge is OK - the buying and delivery and follow-up service from Best Buy was the worst I've had in sixty years of purchasing appliances. I had even purchased the Geek Squad protection plan - they came out and said the could not do anything with the unit because it was Whirlpool. Got suckered on the protection plan.

Installers broke the harness mechanism in the freezer door during the fridge install, which could not be determined until the freezer reached freezing temperature (indicated by the frozen food and ice). The temp was registering above 60 degrees F, when in fact it was 0 degrees F. Thankfully, a Geek Squad tech (different from an installer) was required to replace and reinstall the door - everything is working now.

The installers never turned the water on to the ice maker and didn't flush the line. They were in a hurry like they were headed to a fire. Only reason I recommend this to a friend is they probably won't get the delivery person that I got

The delivery crew was not all that good they damaged my property while trying to bring my refrigerator into my home.

The guys who delivered were great. Professional. Friendly. But the install was an epic fail. Just note refrigerator install does not include making sure the door opens the right way.

Ordered our refrigerator well in advance and got a delivery date. Got a confirmation of time range the day before, then a more specific time the morning of. We moved all items in fridge to coolers with ice. Then we got a notice that delivery was cancelled. We set up a second delivery day. Same scenario -cancelled again at last minute. So we cancelled our order and got fridge from other vendor.

They installed our fridge with the line only. It wasnt necessarly level and the fridge eventually had to be replaced because it was defective. Wish they checked during the initial install

Very poor experience with delivery I assumed it meant delivery and set up. However they basically dropped them off and left the install to me. I had to install the power cord for the range and slide it into place. I also had to install the water line and move the fridge in place as well.

I had to schedule two different times. The first time they said they could not install, and they encouraged me to call and cancel the service. Next time they just dropped off the fridge. The process was a hassle from getting someone on the phone to never getting any installation.

The fridge crew couldn't hook up my water line. Seemed to be a connection incompatibility issue at the supply shut-off. They told me I had to talk to Best Buy about it. I suggested that they leave the old supply line with me and I would take care of it. They told me that couldn't do that and again said that the issue was between me and BB.

The refridgtor’s doors are not even. They didn't install it right.

The serviceman refused to connect my refrigerator to my water line. I already had the water line there when he disconnect it from my other refrigerator and he said that he wasn't a plumber but my mom bought a refrigerator from Best Buy in June and the serviceman connected hers without a problem and just did it. When they is supposed to be a connection made, which was simple but I had to have someone come in and do it in a couple of minutes, please send someone that isn't afraid of their shadow and will do what is supposed to be done.

1st person to bring in the refrigerator did not put shelves in -left glass shelves with all the paper around them hard for a 89 year old person to do. Next ice maker wasn't installed - so 2 different men came out and didn't know how to do it. finally a geek squad guy came and took him 2 mins. to do it..very efficient. The original person who delivered fridge didn't do his job. I can't remember his name but I am sure you know how to find who delivered it.

they messed up my floor now I'm dealing to look for estimates on how much is going to cost me between 2 companies ..... not the way I expected Best Buy to handle off their deliveries to other businesses

The guys were friendly and nice. However, they couldn’t properly install the refrigerator. I don’t think it was their fault, I think it was a faulty fridge.

I was told that the water kit would be installed upon delivery of the refrigerator. That was not true and we had to pay a plumber to install it. Train your employees to be knowledgeable about these things as it is very misleading.

I've had to repurchase this I have no water line because of miscommunication. All of this equipment was supposed to be credited back to my account. I'm still waiting to hear back via email that I sent to a manager. The plumber was very unprofessional talking to me about this. A water line has to be installed but because of miscommunication on their part I'm supposed to not be charged but I am getting the runaround and it is taking an extremely long time and I should be priority since I have purchased so much from this company and I don't have full access to my fridge.

They called me at 9:12 to say they were 5 minutes away with replacement fridge. NEVER SHOWED. Called at 1 and was told an emergency team was coming and was told they are still coming. Emptied an entire fridge, did not grocery shop and they just text me at 5:42 to say they are not coming. This is not the first time. I had a reorder on July 19th and it never showed. WAS NEVER ORDERED. They finally ordered and supposed to come today.