Customer Ratings & Reviews

ZERO Rating Arrived Damaged. Replacement not available. No Follow Up Calls Rectify this situation

Had to spend 500 bucks to repair this fridge just after a year. Now the ice machine is broken. Our 10 year old garage fridge has had zero issues, and just look at this thing the wrong way and it breaks.

Terrible, 3 appointments, 1st didn't know how to install the water line, 2nd appt no one showed or called, 3rd didn't know how to do it either. Called and complained, and the next day they sent an email CANCELING our other 3 appliances that we ordered with no explanation. Never will we set foot inside a Best Buy again.

They did the bare minimum, told me they would get back to me about another issue and I never heard back. Not Best Buy’s fault they were a third party contractor

The installers were incredibly rude as it appears they were from a 3rd party company. Claimed they couldn’t drill through the wall, but the hole was already drilled to the hookup that was 2 feet away. Then I was informed they couldn’t move the original appliance because they could “ruin the floor”, however when they bringing in the new fridge they snapped the trim off my flooring. They also took apart my screen door and lost one of the pieces to hold the screen door open by itself. I probably won’t order from Best Buy again just because of this.

Didnt cover flipping of doors.. had no water connection so i wasted 25 bucks

Easier to install the line yourself. Don’t waste your money.

The team that installed this refrigerator did what they came to do, but they were very rude and irritated through the whole process. They got mad at me at one point when I suggested they come in a different way and that the refrigerator may not fit. It did fit and everything ended up working fine. At the end, they told me my delivery was the hardest one of the day.

The delivery men were not able to hook up the water line to our reverse osmosis system. We had the small plastic attachment piece to the waterline, but the delivery man broke it. Unfortunately, it's not a piece they carry in the van :(

Door was not reversed as requested. The kid didn't recognize the water line so ice maker not connected. More appointments needed. Best Buy finally gave me an appointment when family would be in town, except the contractor couldn't actually come until no one was there. Tried to make appointment with contractor next time we were there, except Best Buy never got back approving the work. By that time even if I paid them out of pocket there were no appointments when family was there.

These guys were in and out, no help at all, they couldn't even switch dor handle which as they indicated did not need any special tools. Due to them not wanting to finish their job as their schedule was packed, i had to make appt that they indicated i would have to oay for. Due to that debacle i had to make 2 appointments. Those reviews to follow.

The installation was fine. It took the installation crew 30 minutes to get to my house from the gas station 2 blocks up the street.

The waterline was never hooked up because the waterline was going to crawl space. I was told they can’t go in there. So the fridge was never installed and the waterline never hooked up.

"Professional" is not the word I'd use here. More like forced. Hack job on the line change and replacement.

Water line length not big enough so no on ready to use when delivered! Actual delivery was great and handled with care and respectful of property!!

Nicest thing I’ve ever seen in my life and I love it so much

The installers never came. They said they did. I have a large gate around my property. We had to install it ourselves. The store was informed and we received a refund for the non installation. The refrigerator is wonderful and your workers at the store are great. Dylan is a great salesman.

They were wayyyyy early than the time block I was given. Anyways, Luckily someone was there to receive the item. But I had also paid for a Haul-away service which includes, and I quote from their website, take away of the old item and/or relocate it to another room in the house. But the deivery person told me they didn't do the relocation for whatever reason. which was why I paid for the service initially. Otherwise I wouldn't have.

For it to be a brand new refrigerators there are no parts available ice maker went out not replaceable insignia brand is a piece of junk

The whole process was bad to worse. Mismatches everything, different brands, delivery crew destroyed my wall, floor and trim molding, no one has contacted me about the the repair and I’ve gotten the run around since I ordered. Best Buy is good at the brush off for sure. I was scammed and nothing I can do about it. Wish I went to Lowes.