Customer Ratings & Reviews

Front of refrigerator was scratched and also a small section of the wall next to it

I was never advised that I needed an off valve on my water attachment. Me previous refrigerator was in y home when I moved in so I never knew I didn’t have one. Installers refused to let me turn the main water valve off and refused to install my new refrigerator. They also refused to disconnect my old refrigerator and haul it away. Terrible service.

The refrigerator started to beep 10 minutes after they left and it still does not function properly. They reset it while there and did not stay long enough to ensure it works properly

We were told, specifically asked and had instructions showing our old unfit would be unhooked, and moved to our garage as well as hook and install of our new fridge. Upon arrival we were instructed we had to unhook and move our old fridge, as well as hook up and install the new fridge. Absolutely ridiculous.

Getting the refrigerator delivered and installed was a VERY poor experience. It took multiple long calls over several weeks and Best Buy never completed the task. My son and I ended up removing the door, taking it down a flight of steps and putting the door back on. I had also just purchased a large TV and microwave from Best Buy. I will look elsewhere for future purchases.

They did not go over the fridge or correctly install it and rolled their eyes at the thought of having to push our old fridge 3 feet into the nearest corner although we were previously told that it would not be a problem.

The delivery was nice enough but the product was defective. It was obvious right away when the delivery guys plugged the refrigerator and it hissed for 20 seconds (all the refrigerant leaked), The delivery guys couldn't take it back, so no fault of theirs. Had to spend 2 hours on the phone with Best Buy to schedule a return since the item was out of stock at that point. About 2 weeks later Best Buy came to pick up the bad refrigerator. Now waiting another 3 - 5 weeks to see a refund on my credit card. Don't recommend.

Purchase on line went great! Install was happening on schedule until the install kit ($29.99) did not include a part that was needed. Install guy left and I never heard back from him, the third party installer or Best Buy until I physically went to the store to have someone address this, Manager Drew was so helpful and jumped on the problem. I was sent an install date now two weeks out. My dishwasher is sitting in my kitchen and I have to wash dishes by hand. Not happy, not pleasant experience. Total on my dishwasher is $1,000.

I have an older house, built in the '80's. The water line was not compatible with my existing water intake valve. I had to go to home depot, buy an adapter and install it myself. No help from the paid installers.

Installer had no idea what he was doing. We had a plumber prepare the water line. The installer stated he could not attach the refrigerator to a copper line because the kit we purchased did not have the parts needed. We were told someone would contact us to arrange the installation. No one did. We tried twice to schedule by phone 1.5 hours first time, 45 minutes 2nd time. Both times we were hung up on. We had to call the plumber back He used the kit to do the hook-up. Everything needed was there.

Worse delivery ever. It was awful. Inappropriate behavior by one of the guys. Best Buy should have their own personnel trained for delivery. On top of all the left door does not work at all. We can’t use the water dispenser. Waiting for a replacement.

The installation was not great. I expected the technicians to connect to the exititng water line, but there was a washer already connected and the techs did not care to do anything additional to install on the existing line.

The ORIGINAL installers did not connect my new refrigerator to my existing waterline. The connector on the supplied hose did not match my existing valve, and the "installer" made no attempt to make the connection to my existing copper tubing, as the mandatory purchased kit provided for. A second team was sent two days later, and they an excellent job of completing the installation.

While experience nightmare. Purchased a brand new fraudulently for it to quit working two months later had to be without for near three weeks completely disrupted our family. Lost all our food in the refrigerator and freezer over $1000 worth of food complete nightmare

They were supposed to install an ice maker, hook it to the water line, level the refrigerator and fix the uneven doors on it. It was supposed to be running and ready to use when they left. The ice maker included in the refrigerator had the wrong connector, so the delivery person took it, saying he would be back. It is now 8 days and 2 appointments later, installation is scheduled for today, but no ice maker has been delivered. DON'T BUY BEST BUY!!!

The installers didn’t want to do it on the installation day because of the waterline to the icemaker they didn’t want to touch that they said they weren’t allowed to even though I had all the parts so they left I had to bring it up through the garage upstairs I live in a by level how to do it with my son and we hooked it up no problem so I wasn’t happy.

If I could rate the installation zero stars I would. They left my refrigerator in my garage because they didn’t want to take the extra steps to install it. My husband and I had to install it ourselves. It was a horrible experience I would never pay for this again if I buy an appliance from there. Might go elsewhere!!

Not a good product. It broke down in 3 weeks. No one want to repair it. Best Buy says they cannot touch because it is a new refrigerator. I have to go through Frigidaire. They passed to A&E for repairs. Was told in 3 days all my parts would be here. That is false. Now no one wants to help me out and find out when it going to be repaired.

I don't know how this happened, but when I saw that the guys were leaving right after dropping my new fridge in place, I asked them about the installation. They looked at the papers and said that I bought the installation kit but not the installation itself, so I assumed I misunderstood. Now looking at my online order I realize that they were indeed supposed to connect my new fridge to the water line and they didn't.

nice enough and ontime but refused to reverse the door, told me to get the geek squad, delivery guys do this they just didnt want to.