Customer Ratings & Reviews

I was told the refrigerator would be delivered and set up completely, but when the refrigerator was delivered later than I was told, the delivery guy said "well heah...we're late...they loaded us up with too much stuff and we're running behind and we aren't too happy about it either...now sign these papers...here's your refrigerator...we aren't supposed to do anything but drop it off, so...here it is"...they didn't put the handles on, take the plastic off, pieces were missing, AND they certainly didn't install water lines...

The delivery men did not have a floor covering to slide the frig in. I have wood floors and was upset. Thank goodness my husband had some old cardboard for them to use.

It took 4 appointments for delivery and installation of the refrigerator. Ice maker still doesn't work.

not real happy dent in freezer door and inside freezer door around molding there are bumps of frozen ice which indicates there is a leak in the seal

The worst install possible, first off they dented my wall in my freshly remodeled house then proceeded to say there's no possible way my fridge was fitting I said leave it and guess what I made it fit, strange you pay for an install and you have to do it don't bother calling support it's useless

The delivery is on time , but the problem with the delivery man . He has very bad attitude, he was trying to convince me not to switch the handle, because he wanted to save his time . He finished his job and left without telling me that he is all set .He is very weird .

The warehouse and the delivery crew FORGOT to put the ice maker in the same delivery as the refrigerator. So we had to reschedule another guy to bring the ice maker. The person showed up outside of the promised time and we were not home to let him in, Best Buy made it sound like it's our fault to not take time off work to wait for them even though it's their mistake. Spoke to several level of employees at the warehouse and they were not responsive. Had to go back to the store and get the store to light a fire under the warehouse personnel to get things right. Not happy with the warehouse.

Per my complaint letter... The loose policy of installing to an existing "pull" valve instead of "turn" valve is troublesome at best. I am still awaiting a response to my email sent to service that was sent over a month ago. Customers should not have to learn plumbing and valves when purchasing a frig.

I ordered the line to be hooked up to the water and they failed to inform me at the time of purchase that it was only six feet long and if my water had to hook up in the basement they did not have a longer line. I did get credited back what I spent but felt that the limitations should have been clarified at the time of purchase not 12 hours before delivery. Being able to get it hooked up was a key point in buying for this store. I am going to put that I would recommend to a friend but only if the length of water line works for you. I hope others don't receive an unpleasant surprise.

Best hires a “third party” to “install” fridge. Was down improperly and caused water leak and property damage. Claim was filed and I haven’t heard from anyone at Best Buy and no one has contacted me from Sedgwick claims. They tell me I have to go thru the third party they contracted out. I cancelled the rest of my orders, and will now just have my homeowners insurance go after Best Buy for the damage

They didn’t have expertise and knowledge and because of that, they were afraid to do anything. It was a very bad experience. Best Buy needs to send trained people to the job sides/people’s home. I still have a bad feeling about their installation and worried that over time water damage occurs.

They put it together and brought it in. My husband had to hook up the waterline because they weren't plumbers as they said.

The delivery schedule was so messed up. Ordered fridge, dishwasher and range hood. Dishwasher was supposed to be delivered. Refrigerator showed up we weren't ready for it so we installed it ourselves. Whole thing was a fiasco. Dishwasher was supposed to be next day. It finally came 6 weeks later. Installation wasn't put on the order, so we installed it too. Range hood came even later and was damaged. Hood was nothing like picture online so I just got my money back. Never order from Best Buy again!!!

I had a connection to waterline but the guys who delivered and install my fridge decided not to connect the waterline and ask me to call the super to do it!! when I bought the fridge it is included to the order!

Was supposed to get followup to complete a repair but haven't heard from anyone.

Worst experience I have ever had with a purchase of a refrigerator. Have the fourth one since June of 2021. Never again will I purchase an appliance from Best Buy. From sales personnel at the Springfield Store to deliveries has been a nightmare. Empty promises as to what they would do and charges for things they said would be included. Make sure everything is in writing before you make the first payment.

delivery men did not even put frig in the frig spot in my kitchen saying it was too large. It was not. They came 3 hours before delivery window.

delivery teams are inept and look for reasons to NOT install your refrigerator

Refrigerator was not properly set-up all of the parts were left in the boxing and plastic wrap, the water was connected but not checked, the filter was not installed and now have to wait 5 more days to get this resolved. Also missing the refrigerator door tray, the product is what I ordered but deliverty was horrrible experience.

Problem after oroblem after problrm! This will be tge 3rd time i have had to call in about my frenchdiir refrigerator. Now i see why it was clearanced.