Customer Ratings & Reviews

Not happy with installation service. The company arrived with Refrigerator however the water hooked up was not installed. They claimed that illy old refrigerator had a water hose that was not like they are use to see. They left the refrigerator without proper functionality. We heard them said that we didn’t speak English and could not understand their explanation for not installing the refrigerator.

On this delivery the guys damaged my door frame and the refrigerator doors because they didn’t use the correct method to deliver the item. This was the 5th attempted delivery. The first time the refrigerator was broken the second time they delivered to the wrong address the 3rd time they damaged parts of the refrigerator the 4th time they delivered to the wrong address and the 5th time they damaged my property & the doors of refrigerator through improper delivery.

Delivery service is horrible! When we purchased product we had informed Best Buy of the strict delivery time at our condo and if they were not able to accommodate to let us know so we can make other arrangements. Was told NO PROBLEM with the strict time of delivery. Delivery driver purposely hung up on us THREE timed when we tried to have product delivered on the day/time promised. Unfortunately delivery had to wait another week and we were without a refrigerator.

Ice maker motor went out after 6 months of use. Do not recommend

Had both the water installation kit and the installation on my invoice. Delivery service would not disconnect the existing refrigerator or connect the new refrigerator to the existing water supply. Did not receive water installation kit. Otherwise, delivery went fine.

Problems with installation and 3rd party customer service is really bad!!!!!!

Best Buy said they would deliver and install but they did not install the waterline from the prior refrigerator to the new one. Now I'm stuck with 2 refrigerators and have to pay another handyman $100+ for a service call and installation.

The people who installed the refrigerator, I feelwere not qualified. They called early and said they would be at my home in 10 minutes and showed up an hour and half later.. They gave no instruction on the refrigerator except saying its set the factory; never touch it. They left packing material in the fridge and messed up taking the old on out

The connection of the water line was never completed. After 2 different attempts the Technicians were not properly equipped with the basic connections needed to re-connect from where the old fridge was connected. The materials were probably on the removed unit but not salvaged. After 2 trips the line was still left DRIPPING on the floor and I ended up needing to make 2 trips to the hardware store to purchase connections to fix it.

I would give it negative stars if I could. I spent months chasing resolution to the fact that the delivery drivers left the fridge in my garage, and never returned as promised to bring it up the stairs to install as I had paid for. The customer service was horrible and I spent easily 15 hours on the phone trying to get it resolved. In addition to 2 days off work to wait for install that never happened.

The fridge didn’t fit so they just left it in the way. We had to have someone come sans off some of the wood for the fridge to be able to slide back in.

I had to hire a plumber to install. Installation did scratch up the fridge a little bit, but I was offered a gift card or replacement, which was nice.

Lack of attention to customer's questions and lack of care with the appliance. The front door (top left) is still not working properly.

I set up appointment for delivery and installation. When they arrived they told me I had to set for another company to come out and install because the kit I ordered didn’t have the actual piece that was needed. I then had to go out and find the piece. Pay out of pocket for the parts and installation cause no one never came back out. On top of all that, I’m still missing pieces to my refrigerator. I was told someone will come with the pieces but that never happened either.

The Sub-Contractors that I paid Best Buy to install my water line for the purchased refrigerator (from Best Buy), were extremely incompetent! Since they were "Unable" to even remove my old refrigerator, I was reluctant to have them attempt to install the waterline! (once the 8,hour removal of the old refrigerator was finished!) I did approve them to finally install it,(after all I'd paid for the service). As expected, they couldn't complete the job. I kindly asked them to leave the house & hired a REAL PLUMMER to complete the 5 minute project. Unbelievable! Unhappy Customer!

four delivery attempts, three cancellations by the del company and one month later. i was finally able to have the fridge installed the correct way. and all i got for my troubles was a $100 gift card. i cannot say i recommend going with geek squad installation, but what other choice do you have. just cross your fingers that the day your install comes, the people showing up to install your item feel like working that day.

The guys that came to install the refrigerator did not want to install the water line because I had an old Copper line. The line was prepared with a new connector with a shut-off valve. An easy screw connection by any standards. They refused to touch it because of supposed liabilities. Needless to say they hooked up the line to the refrigerator and I hooked up the line to the Cooper pipe new fitting. Otherwise I would not have water or a way to test it and make ice because they refused to touch it. I was so upset at this that only until today that I am able to write this review.

Rudest person I've ever dealt with. Forget COVID procedures, they didn't even bother pretending to wear masks. I've never felt so insulted to spend 3k on an appliance. Save your money and buy elsewhere. Best buy does not care about you, their COVID precautions are a lie. They'll contaminate your home and don't care if it has deadly consequences. Shame on you best buy. I'm a platinum member and they treated me like garbage with no attempt to make it right. Spend your money somewhere else

Never installed it. I had to hook it up to water line and plug it in. They got it through the door and in the kitchen but that about it.

Horrible. Installation still not done. No one cares. Called many times .... nothing. Went in twice and spent a lot of time setting up a fix. Still didnt happen. Go anywhere else. Not Best buy. Bought an entire house full of replacement appliances. Terrible installation and service two items still not installed because they can not get theirs contactors to do anything right.