Customer Ratings & Reviews

The one delivery driver we believe was drunk at 7:30am so my husband had to do the installation then tried to have another appointment that delivery driver stated that the seal on the refrigerator was lose and needed a new refrigerator didn’t want a new refrigerator just needed to be lifted so they proceeded to cancel my 5ur warranty and having a very hard time getting it back going on 3 weeks now

I had my inital fridge replaced. When the crew brought the second fridge, they said qe had an issue with our water line. We never had this issue prior to. We called a plumber out because we couldnt use our ice until it was fixed. The plumber came out a couple of days later only to find the waterline wasnt screwed in right. Asking for a refund on the plumber and water hose that we had to use from our other fridge.

The two installers came and they began to yell at each other on my stairs while caring the fridge. We had to tell them to calm down. Then once they got it up, one just disappears. On top of all this they weren't even wearing mask. They had it under their chin the whole time. When it was time to haul away the old fridge the second guy would not return. The first guy kept calling him. Eventually after a few minutes, he returned. Honestly the whole process was very unprofessional.

Plumbers did not even have the parts needed fle installation. Product is good but installation crew was terrible.

Poor installation. The tech Ivan’s were in a hurry to set up and left. We had to do the dirty work and had to call on how to do set up etc

Good they didn’t do much but hook it up and leave I’m glad I didn’t have to mess with it they hauled the r old k e away for a fee of course

They scratched my floor and did not tighten the handles.

The first delivery had to be rescheduled because the freezer wasn’t in the warehouse. Waited all day for the delivery and they didn’t show. Called and were assured they were coming. Received a call at 6:30 pm that it wasn’t going to be delivered that day. Made arrangements to pick it up ourselves the next day rather than waste another day waiting for someone to show up with our freezer.

I purchased a refrigerator with a water and ice feature in the door. At first the technician was not able to install the water so I had to get an alternate supplier to install. Then it was realized that there was still an issue by another Best Buy technician and they advised that I would need another refrigerator as this one was defective. I was advised that my model was now on back order so I am still waiting for this to be resolved

Make sure your water shut off valve is directly behind your current fridge or they will not do the install. I had 2 fridges for a couple of weeks until I could get a plumber to help me first and swap the fridges. Very stress-inducing. There was no compensation either for the difficulty I had despite multiple phone calls.

Very disappointed. I've had three refrigerators delivered each with some level of damage. I'm still using the original loaner that has bad seals. I refused delivery of the last refrigerator on 12/7 because of damage. Today, after 3 attempts, the next delivery is scheduled for 1/4.

The Best Buy delivery team lacked professionalism and did not fully assemble the refrigerator. They failed to install the door handles. They were rude, abrupt and did also gave push back on removing the old refrigerator when it was part of the overall Best Buy order.

I bought the Best Buy total tech policy and was supposed to have installation of the wine coolers, which just meant that they would be unboxed, handle reversed, and plugged in. They did nothing! Don’t expect them to hold up their end of the agreement. I complained to Best Buy about it and they said nothing: no sorry, it won’t happen again, nothing!

They installed it but didn't adjust the base of the refrigerator. It wobbles now. I had to buy a large wrench to adjust it myself.

This reviews the 2nd delivery I would give a zero if I could : the entrance was measured and the Whirlpool would fit if the door was removed. Despite me telling him the doors need to be removed he refused to try and left!!! It took another week to redeliver and of course the door had to be removed. The dude who refused is simply lazy and obese.the service sucked but I love the fridge

When I asked if it was balanced after assembly, the fridge was pushed, and I was told that since it didn’t tip it was balanced. I didn’t let them touch the water line, since it’s the tubing from my RO system. They admitted they had no idea how to do it anyway & couldn’t answer a single question I had.

They refused to disconnect because it had copper tubing. After I threw a fit they did diconnect it. However, they refused to reconnect it or to hook up the new one because they said the tubing was bent or smashed. So once they saw the refrigerator was damaged and I refused it, they left me with the old refrigerator disconnected. Plus they put the handle back on backwards.

I thought it was great they showed up early until I realized how they made that happen. The delivery guys gave every excuse under the sun of why they couldn't get my refrigerator in my kitchen. So my fridge sat in my dining room while I took the doors off so it would fit thru the door frame to the kitchen. Took me about 45 minutes. So I'd imagine it would have took the "professionals" 20. Highly disappointed to say the least. But hey their day was done fast.

YIKES! Installation was a total mess. The people installing the refridgerator messed up and broke the valve connected to our house...they then turned on our outside sprinkler system by mistake (in the middle of winter), eventually they had to replace the valve, cut our drywall out and we are still waiting for their insurance people to reach out.

Fourth party installers who refused to and or didn't know how to install our refrigerator. My life was threatened and we had to call the police. We were told when we purchased all the appliances the crew is directly from Best Buy and not outsourced. Worst experience i ever had