Customer Ratings & Reviews

Delivery team didn’t do installation. They put new appliance in the garage and lied about installation team coming later that day. After a great deal of work and inconvenience I was able to get installation completed a week later. That team got it installed but didn’t remove any of the interior packaging and tape and didn’t connect the internet features that were to be a part of the installation.

installer crew require additional labor fee on top of the install option shown on the purchase.

Refrigerator was supposed to be installed end of May and it was delayed an entire month. It has yet to be installed so it is difficult to review, however, the store should not quote a delivery date that cannot be fulfilled.

Fixed spacing so check if it’ll work for what you need it for. I wanted to store drinks only in a garage fridge but this one is only good for cans, NOT bottles.

Worst install ever. Very unprofessional and caused damage. Dealing with Best Buy has been difficult too. Insurance company said this group had to fix the damage even though we said these two people were not allowed on our property. They showed up and were turned away, instead of leaving they caused a scene with our neighbors and the police had to be called.

You sent 3 clueless teams on 3 differentr days to reverse the fridge door--none of them could do it because they didn't have the parts! Last team arranged to install replacement fridge on Tuesday 11/2, confirmed via email and text several times, but no one arrived to do the job! Worst c.s. of any place anywhere! Never Best Buy or Geek Squad for me or my friends or family! Hours spent on phone led to zero!

Damaged to product during delivery, damage to home, damage to replacement product that also is not connected to water, pictures taken by Best Buy three times and once by me for Sedgewick, 17 hours running time on phone, agents that hang up and laugh in background and don’t call back. NO RESOLUTION TO DATE!!!

For Order 1121093717603, the work was not completed. Agents of Best Buy never came on the property to do the work nor did they haul the other electronics items away. I have spent over an hour on hold with the Delafield Best Buy store and cannot even schedule an appliance haul away one month after they claim the work "Completed" I had to install the appliance myself and still await the appliance to be hauled away.

Best Buy is literally one of the worst place to get appliances from. It took months for them to get out here and install a fridge. My waterline isn’t even installed for the fridge even though at first I paid for the service to be installed. Now I have to install myself. I spent probably 10hrs on the phone with customer service through out this whole process. Never would I recommend getting appliances from Best Buy.

This was a horrible experience. The technicians came in with their tools inside of the vegetable drawers in the refrigerator. Needless to say that after the handling, my beautiful new refrigerator was badly scratched.

This review is for the delivery and installation of my fridge. If I could give a zero I would. The delivery people left it outside and my kids and I had to bring it in even though I paid for delivery and connection. They claimed that the paperwork said the dimensions were too large to bring it through the door and refused to try yet my children and I had no problem fitting it through the door. It was the worst service I have ever had.

I assume The install guy used this but he didn’t leave it with me. I also assume I should own this right (as it came with the purchase)?

They left the fridge in place covered with shrink wrap. After they left I removed the wrap and found a dent in the refrigerator door.

Waterline installation wasn't part of the delivery but I was told by sales people it will be done at the same time of the delivery. Had to argue and convince the delivery people to install the connector to my waterline and fridge. Should have told me it had to be scheduled at a different day/time.

We have to reschedule THREE TIMES to install a new fridge. First time the crew was saying I need to get a plumber to fix the water pipe. We got it fixed. Second time clearly the guy doesn't want to do the installation and pretend that he didn't have the right tools. Third time the crew came and got the installation done without any tools.

Best Buy really needs to take a closer look at their whole process of delivering an appliance. THREE times it took to get a refrigerator to my house. It all boils down to a disconnect to the delivery people and their competence of knowing best buys products.

they did not call and after they were very late, i had to contact customer service and ask what was going on. The person said that would be coming shortly. They ended up canceling and rescheduling for another day, and they were trying to push that time late too. The excuses for not showing up and for not notifying were very different depending on who you talked to. Don't appreciate being lied to or left in a lurch.

The refrigerator was installed poorly because it squeaks every time the door is opened and closed.

We bought our refrigerator during lockdown when our died, Best Buy then came out weeks later and installed it from our garage to the kitchen. The ice maker in the freezer has never worked since installation and Best Buy won't fix the problem. We were sent to Samsung by phone transfer from Best Buy and have yet to get the Samsung rep to answer held for nearly an hour. We have total tech support that apparently is worthless. Very disappointing all around.

Upon arrival, delivery service advised that new fridge would not fit into the apartment. Tenant, had followed directions and emptied everything onto counters, tables sink. Delivery service took away old fridge, and left new out on sidewalk. It was then brought up and installed by tenant couple. I am livid, and will go out of my way to tell this story every chance I get. Since delivery was included, should I send a bill?