Customer Ratings & Reviews

Service was not completed. Installer pulled out my fridge, couldn’t find water shut off valve, said he would talk to his partner in the truck and just drove away. Left the fridge in the middle of kitchen. Very tough to reschedule., if the reschedule actually happens. Very unprofessional. Manager at northville location very helpful with helping me. Everyone else that came to install appliances were great:

They canceled my order without any notice, even after a call the night before confirming deliver of my refrigerator. Sat at home for 6 hours waiting (delivery window was 6hrs) then hours on the phone trying to sort what happened. No one was answering phones. I DID NOT CANCEL. They even still had my money. They wanted me to reorder and go through the whole ordeal again. NOPE! I will NEVER purchase from Best Buy again!

Sent two crews out and they did nothing, they dropped then fridge off and left. They were supposed to haul off the old one and refused, I was never refunded the money for the haul away and had to pay another company to do it and find someone else to hook up the fridge. I will never buy another appliance from Best Buy again

Took two trips, two weeks and a second crew to get it right

the delivery made with a lot hassel and installed the washer/dryer. The installation kit for dryer has never been used and connecetd to the existing duct. The installation assembly kit has never been returned to me which cost $40/- to me. The crew took it with them. Also, never returned my tape which I landed for measurement. I never seen the crew with such attitude like this before. I submit a complaint at Geek before but seems no action has been proceed.

Horrible!! Sales never said they would need me to run new pipes or add to fixtures before they could run water hose to refrigerator. Best Buy even delayed this process by 2-3 weeks just to tell me this. They need to train their people first not just say we install for free and then say only if u have your pipes moved

First freezer shipped damaged so it wasn’t a good experience.

We were told old refrigerator could not come out the house and the new one would not fit inside the house. This was a second delivery attempt after having Best Buy pre measure all spaces. We were extremely disappointed and canceled the order

Since the upright freezer model I purchased does not have a built-in ice maker there was no need to connect it to a water line.

I do not often write reviews unless I am impressed with the product or service or extremely disappointed. In this case I am extremely disappointed with the service provided. A word of advice do not buy appliances from Best Buy because they just don’t care.

1) Without turning off the water supply, the hose was cut off and stuck into the back of the cabinet without telling anyone — my tenant found out when he saw water coming out of the other side of the board. 2) Left the old fridge that should be hauled away out on the curb and left without saying anything — had to spend 2 days speaking with BestBuy to schedule another haul away 3) Scratched up the flooring

Parts to connect refrigerator to water source. Ended up not getting refrigerator due to curbside delivery so did. It get this connector either.

I assumed I purchased the right plan and had everything for my new fridge to be hooked up. However when the delivery guys arrived I was told I had the wrong connection and I needed a plumber to hook up the new fridge to the waterline. Nobody told me about this nor did they inform me what kind of connection was needed. The delivery guy was rude and dismissive and they left without hooking up my fridge. Worst experience I have had with Best Buy and I will think twice about buying appliances from them again.

Had 3 different techs come through and couldn't get the refrigerator's water working properly. Insisted it was the water line from the wall that was broken. After hiring a plumber, he said the original tech had part of the hose covered. How did none of the 3 techs (the original and 2 I called via Geek Squad) not figure that out? I won't be using this service again

Installers refused to hook the water line to the refrigerator. We had to call a plumber to do it.

Do not waste your money on this! The installer was high as a kite. After he left I had to level the fridge and tighten both door handles as they were not installed correctly. A total waste of money. I had to redo most of what I had paid for.

Had to make multiple calls and speak to different CSR's, as it was very difficult to properly set up times and dates. On one of my mostnrecent calls, a rep named Anna was horrible. I request for a supervisor and was told that neither of the two supervisors, Jerry or Scott, would talk to me. I don't know if I am ever shopping at Best Buy again after the disrespect and disregard of care to customers.

I had an existing water line but got charged as if I didn’t. And they did it wrong causing my line to leak all over the back of my new fridge and down into my basement down the walls. 4 calls to customer service and I still haven’t been reimbursed for the water line they didn’t use

Parts not installed. Handles not securely fastened. Very disappointed with installation team.

I dont even want to give a half star i making isnt working water doesnt even come out cold and not one calls you back to see if installation was satisfactory they banged the side wall made a dent and never fixed it :(