Customer Ratings & Reviews

Most unprofessional installation representatives I have ever experienced. Damaged my custom front entry door and later denied the damage. Did not wear masks and insisted on utilizing front door entrance rather than door into garage as suggested. Did not remove any of the shipping protective materials. Left the site without turning the water on to the refrigerator.

The delivery men did not want to install the fridge. My dad installed it. Probably because it was big.

Took 3 appointments before anyone showed up. When they did it wasn't the geek squad.

Ice maker died after only one year. The part to fix is discontinued.

Great delivery and drop-off of the item. I wish they had shoe covers they tracked in dirt and mud from outside.

I had to stand watch and suggest we remove the door shelves to keep from breaking them as the refrigerator was forced through the doorway. The plastic exterior protective film was turn of leaving raged plastic edges which I had to remove. And the drawers couldn't be removed for removing the tape & plastic because the refrigerator was wedged into the space allowed for the refrigerator. Had to wait for my husband to force it out to be able to remove the drawers and adjust the shelves. Not happy.

Delivery men said they couldn't connect the water lines due to no water spigot behind the refrigerator.

Best Buy is completely inept. It took FOUR Geek Squad visits to change out a hose that was cut during delivery. BB arbitrarily ordered parts that did not suit the appliance and admitted to not having proper schematics to know which part was need that resulted in multiple parts being delivered to my home with multiple and UNSUCCESSFUL visits to repair the cut hose. It’s so incredibly disappointing. Even after all of the inconvenience, I still am paying too much.

would not put handle on...and they said would be extra fee if they did it and i would have had to pay for it before hand

The delivery driver attempted to leave without installing the footing, saying that these refs don't come with them. I looked inside, found the footings and pulled back the assistant who helped me install them. The driver started the truck and didn't even bother.

I'm sure Geek squad is great with their installs. The actual moving and setup of my refrigerator was 5 stars (and I've rated as such), but the fact is they did not hook up my existing water line as they refused to because it was plastic. The hose that was thrown in as a part of the "free installation" deal was far too short, and I was never asked what length I needed by the in-store associate. So I ended up going back to Best Buy to buy a longer hose and hooking it up myself.

First install team could not figure out how to turn off water and left both fridges. 2nd team turned off water but said the new line was too short to hook up. Also had trouble figuring out how to get old fridge out the door. Had to purchase a longer line, which 3rd crew finally hooked up 2 weeks later. They noted the previous line would have fit. Case manager on phone was rude, obnoxius and completely unresponsive...which is why it took two weeks to hook up.

the dryer was not installed correctly. the tube that the hot air flows through at the back of the drying fell off because the band used to secured it was too big and would not tighten enough to hold the tube securely on the hot air outlet on the back of the dryer

The delivery guys at best buy did not even open the package let alone use the tape on the old line. I had a leak and had to get someone to replace it for me.

Needed a freezer door reversal. Wasted my entire Saturday waiting for them. They never came, but went ahead and said my order was completed. I called to reschedule and I think the same thing is going to happen again. I now took a day off of work and I have not received any updates from BB

drivers scratch my new refrigerator, didn't seem to handle product carefully or with respect to the buyer.

Too soon to rate. Right now I hear an occasional thump/cracking sound,

The people that were supposed to install it didn’t even mind on installing my refrigerator they just delivered it and left

Fride set in my front room until i called out another company

They never installed the refrigerator. The people said it was too difficult One guy tried to move a couch and he said it was too heavy, so my 74 year old mother moved it for him. The workers were lazy and just refused to remove the old refrigerator that I had paid for. Best buy ended up giving me money to hire someone else to install the refrigerator.