Customer Ratings & Reviews

Delivery was way passed the given time window. When asked why you came late, the response was "we can leave and you schedule delivery later"!! Then they disconnected and removed my old fridge but refused to install the water line for new fridge saying there is a problem with water supply valve and we have to hire a plumber to fix it first ! Pretty much they came and provided more problems than any solutions! I installed the water line myself even though they were paid to do it.

Installation servicing staff should be given more than 10 to make a delivery. I felt as if my delivery personalle were rushed. They dumped the unit and left and didn’t even notice that the unit was damaged and missing an electrical cord. This lack of attention caused a lot of problems when I myself went to try and plug it in to notice that the electrical cord is missing.

In fairness, the refrigerator did get installed. I observed the installer open the doors (it is a French door model) and then pick the unit up (like a wheel barrow) to move it around on the rear wheels. Packing materials were removed in a sloppy fashion and communication was nonexistent. This was part of an install of 3 appliances and the installer seemed to want to get in and get out as quickly as possible.

I took off the day they was supposed to arrive . I paid 200 for this service and they didn’t show up bc they over hooked and didn’t have a truck so it was forget me . I was told that they had one cancel for a spot and they gave it away already to a guy who had appt after mine. That was to much they shouldn’t even told me that .

Damaged my wall and cabinets and refuses to call or fix the issue. I have called several times to get a resolution out of this, and Best Buy. Cannot even give me a call back always tells me they will absolutely terrible.

Returned. Drawers couldn't be removed without pushing doors beyond their capability. Delivery man damaged my door casing and left hand black marks on door and graphite from hinge all over floor and top of heater baseboard. One worker asked to use my bathroom. Inappropriate. Due to this dissatisfaction, I cancelled the dishwasher I had purchased. Won't be using Best Buy in the future.

Didn't finish the installation, left a mess in my house. Gave me a time window that I made arrangements to have someone there and they changed it without telling me (They told me they were going to be there in 10 minutes). It was pure coincidence that my roommate was home for the install

They left all the tape on , hid the large carton that the fridge came in behind my garage , didn’t even plug it in behind the fridge where it should be plugged in but on top of the counter. I still can’t get all the packing tape and styrofoam out of all the crevices. They just left!! Really disappointing for a $2700 appliance. You can do better Best Buy with quality delivery people.

I thought they would connect but immediately they said no and that i had to purchase tubing. If i had known I would have!

At the first time, the installation team refused to do the job as the delivery team did not put a note for them. Another team came and said the installation supposed to be done by the delivery team and needed to change me $170 for installation. I called Best Buy for solution and they sent the third team. They again refused to do the installation.

I was charged for a line as part of the purchase of a refrigerator. When the installers came, they asked my husband if he wanted a new line, and he didn't realize we had already bought it, so he said no. They had not brought it in with them and he thought they were trying to sell him something more. They left and did not credit me until I called over a week later to complain. Over $32 and they just walked away with it without saying a word about that it was ours!!

No one will help me, the install kinked the water line and it was leaking in my basement. Best Buy had stopped responding to me, i want written confirmation that after 4 groups they sent to fix it could not, they will fully reimburse a plumber. They won’t direct me to a manager or provide a direct number or email.

Delivery drivers and installers are the absolute worst

the crew tried to eave without doing the installation I paid for, after stating that they had AND I gave them a tip. I noticed it just before they pulled off and I thought they were coming right back because they hadn't put my door back on the hinges. I had to argue with them in the street to do their job. I will not be ordering from best buy again. I'd give 0 stars if it were an option.

The installation on the refrigerator caused a leak that I had to repair myself because your company could not find anyone to send out. Since the leak happened and we were not there all the time, it damaged my floor. I have been trying to get this resolved with no response. Please advise. Thank you.

When booking it says that the install included existing water line plug in (as in not running a new line but hooking up what is there). Once the delivery guys got there they refused to hook it up. This was for a rental house and I was not physically there to help. So had to pay for another person to come out to use a wrench to just connect it up. What a frustrating situation!

The men who delivered & installed the fridge left it in display (store) mode, so it never actually started to cool off or make ice. After 24 hours of having a warm device, we called Samsung support & learned the appliance was in this mode & wouldn’t ever actually begin to cool off. The delivery person also didn’t provide a manual or any paperwork.

The delivery people arrived and informed me they weren’t “touching” the waterline. What a disappointment. I had to connect and disconnect the fridge twice because they claimed they don’t touch any lines that have cooler in them. I would have been very disappointed if I was not home to deal with this and my wife had too. Overall the entire fridge purchase and delivery was not a good experience.

Service Company would not help locate water shutoff valve refused to install even after I shut off main water to house. I waited over two months for this delivery. Determined to find the valve I grabbed a ladder headed to the basement & lifted apx 10 ceiling tiles & there it was!!

same as rating for refrigerator. Best Buy customer service/Live Chat people contradict each other---refrigerator in stock/no not in stock....one Live Chat customer service agent said I had not paid enough, tried to solicit extra payment over the phone.