Customer Ratings & Reviews

They were late delivering the refrigerator and I did not take the plastic off of the refrigerator

Terrible customer service. Technicians caused a water leak during install and Best Buy said they couldn't help us. They "only sell products and set up install" but can't send anyone to fix their mistake. We will never buy anything from Best Buy again.

Dented and scratched. Late by a week. Fridge is ok.

They said that my door is too small and not fit with the refrigerator so they decided to left them out my door and left. We have ask them that they can open the door and bring the stuff come in but they don’t want to do it. After that my brother in law and my brother need to bring the refrigerator by themselves and did not have any help for installation because the deliveries is left.

I paid for installation, but had to hire someone else to come install because Best Buy just dropped of the appliances and left. Also, I was quoted October 29th as an installation date, and the appliances took over 3 weeks to even be delivered. Beware of appliance purchases from Best Buy. There is zero customer service.

The delivery people just dropped off the fridge and left without installation nor left us the waterline kit to be installed (we paid for that already) I called several times to customer service and the issue is still not solved. Nobody has scheduled to come back to finish the installation service. Very poor customer service and we are very frustrated.

If it’s a non copper line they will not connect it and you have to do it yourself, so be prepared. It’s not a difficult thing to do thankfully

Staff who did the delivery and installation was Worst . Refrigerator paint was ripped off while removing the package .Caused damage to my wooden floor while placing the refrigerator on the floor from their dolly I have no complaint against the product , this review is about the staff who delivered and installed the product only

After a good day of installs, this one left me very frustrated. My waterline was busted, so they told me they could not do anything, and left the fridge behind unconnected. Bad enough by itself, but they arrived an hour after the delivery window to begin with, requiring me to get a last minute call in to the plumbers. For a task like this, prompt arrival is an absolute must, and I would not recommend this service unless they make this a priority.

The hose we bought didn't fit our existing water line and the man who installed it just said "this doesn't fit and you'll need an adapter," and left.

Took multiple delivery attempts, very difficult to schedule with them,

Wouldn’t hook up ice maker. The line they brought was too short and wouldn’t do it unless theres a shutoff valve behinf refrigerator

my damaged item was installed successfully and then returned for a refund because the accompanying refrigerator was damaged and not replaced

BB needs to vet 3rd party installation better. They got lost, could've followed gps, sat at an intersection 5 miles away and we had to go get them. They threw trash in the yard, and took the connectors so we couldn't get a refund! SAD

The delivery people that Best Buy contracts to deliver are horrible. The installer didn't connect my ice maker properly and caused a flood in our kitchen. They couldn't even comprehend English. I'll bet these delivery/Installers are costing Best Buy thousands of dollars due to there lack of professionalism and incompetence. Disgraceful and rude people. We will not be purchasing any more large appliances from Best Buy again.

The installation guy lied and It didn't Want to hook up the water lineThe a guy also recommended me to get a plumber to install a waterline which are already had. When the teen came back to deliver my refrigerator assembly a second guy Show me the water line lie and I had everything aint right there to install.

Protective plastic on doors and drawers was not removed by delivery personnel.

Installers were good at getting fridge into house. But they did not know how to level. Or to align doors.

the deliver was great, but they did not take the time to install it properly. After a while I had water all over my brand new installed floor. It leaked in to my basement. If LG repair cannot fix it I have to hire someone to do it correctly. I called Best Buy repair and they were terrible and unfriendly. I will not buy anymore from Best Buy. They installers were lazy.

I installed it myself because your techs stated they could not do it with a plastic line. They said they could only connect my fridge using a stainless steel water line and left. As a result, I purchased a stainless steel line and did it myself rather than try to get them to come back out. I was fine not writing this, but you kept insisting.