Customer Ratings & Reviews

This was a gift for my grandparents and so I included installation but the item was left in the kitchen and they were told they don’t do that. The guys who brought it were a 3rd party and banged things up when bringing it in and kept answering person cell calls. Some parts were bent on the product. My 77 year old grandfather was left to install the item himself.

They didn't do the installation and pay for the service.

I do like that they install the water line with delivery but dont like that you have to buy their water lines. They are twice as much as others.

THe people who delivered do NOT install the appliance. They dumped it in the living room and left!! I want my money back for the installation I paid for and did not receive! Also they did not remove both appliances I paid for them to remove!

Your service is the ABSOLUTE WORST. You dropped our fridge on a garage while no one at home and then made us wait for 6 days to come back and install it leaving us with food on coolers and making us invest hours on you call center looking for someone who would have the guts to show ownership of your poor care for a customer. NEVER buying from Best Buy EVER AGAIN

They left about 20 feet of packing tape attached to the refrigerator in various places, and had not the slightest idea of how to set up the equipment.

After a No call No show, I think I worked as much as the installer getting this fridge in. The allen wrench was not included and he didnt have any to fit. I ended up purchasing a set of wrenches and installed the door handles myself and removed all of the packing materials before I could use the fridge.

The installers would not connect the water source to the frig upon installation, so I had to do that myself.

The delivery men were very unfriendly. They seemed to rush through the installation providing no information. I’m not sure what the issue is but when I open either the refrigerator section or the freezer the whole unit rolls forward. I am extremely disappointed in this service.

Worst delivery service, 6 times rescheduled. Damaged my house lightening. Scratched my floors, incorrect installation, missed appt because they mistyped my phone number. Just horrible. The delivery manager Megan hangs up on you because she doesn’t want to resolve the issue they created.

When the fridge was dropped off the delivery guys they told me that because I didn’t buy a new water line they wouldn’t connect it for me. My suggestion would be to make this known at the checkout. You suggested a new gas hose when I bought my gas range, so why not the same here. I would have bought a new one from Bestbuy at the same time I bought the fridge had I known.

I ordered a new refrigerator and the haul away. They came and could not get the old one out. I had to hire a GC to move the old one out and install the new one. The Best Buy cacanceld the haul away without my permission. I called to schedule another haulaway but was told it can not be combined with my previous order and they will charge more. I am speechless. I can not believe this experience is from Best Buy!

Purchased a new frig and ice maker including installation. Four months after delivery and four service calls later I still don't have a working ice maker. Now they want to bring me a new frig

No installation of water line was ever offered although a line was provided with the refrigerator. Best Buy should include a price for the installation as well as a person to do the job to allow you to get the full value of the product. Also, I pondered not making the purchase due to the lack of no installation being available for an additional price.

The delivery was delayed 3 days, and I was not informed. The guy wo installed it didnt take all the packaging off the refrigerator. They were 5 hours late getting here. Way out of their window of delivery time. Again no call to let me know they were going to be late

No installation ever occurred! Poor customer service!

Installers refused to connect water line. While i was on phone with their management, they left. Did not remove plastic or tape, picked up MY tools, jumped in their truck and took off. I connected water line in 2 minutes with no issues. Was issued a gift card to cover the cost of missing tools.

Functions perfectly and getting used to the shallow bins.

I paid for this service and it got dropped off. It took 4 people (2 hanging up on me), to refund me. They shipped XPO, not Best Buy.

This item was pushed in the purchase of a new refrigerator, but I already had this professionally installed prior to the purchase.