Customer Ratings & Reviews

It has been over a month. Still don't have ice maker functional . 3 or 4 geek squad members have been here. Most were unacceptably late with no phone call . Didn't arrive within the promised window, then couldn't fix the valve. Work prior to delivery, they say it doesn't work now. Say it is stripped. Who stripped It? Installers. Then best buy says they don't have plumbers . How do u install a dishwasher Then? Bad service.

Unsatisfied that I paid for the product to be installed and delivery personnel did not remove plastic from fridge or set up handles.

Very bad customer service. No one new what they were doing. Couldn't transfer calls, would never call back when they said they would. Took almost a month and 3 deliveries to get my refrigerator.

Delivery was late. They messed up my original delivery date and said they came and did not as I was home and had my doors open and even had my ring camera to prove they didn’t come. Had to wait a whole week later to have them “redeliver” my fridge. Did not get a call from them when they were on there way like I usually do.

Noticed water on floor after they left. Called the number they gave me and no answer. left message, no call back. I went to Ace Hardware and got new part, cut the line and fixed myself. Also already had old frig moved because I donated it, but paid for them to move. Asked about that refund and said they would check. Never heard back. I guess part of my donation.

My first delivery was cancelled on the day it was due. When they did deliver my refrigerator the two guys were inexperienced and did not do a very good job, They did not remove all the packing or balance the doors ....

If it was possible to give a lower rating I would. Showed up to deliver the refrigerator without the proper pieces to install the ice maker. After 4 months, countless emails, hours on the phone with Geek Squad customer service, and multiple "service calls", Best Buy /Geek Squad have still failed to provide the pieces to install the ice maker. Save yourself the trouble and purchase from somewhere else.

Due to the pandemic service was not available. But I must say my husband did a great job doing it himself.

Very not professional in a rush ,dinged a corner while moving it

Installers that brought fridge were very courteous and professional. They would not hook up the water line because it was in the basement under the kitchen in the laundry room. Had a new line that was longer because I knew the one Best Buy sold me wasn't going to be long enough to reach the water supply once I got home. Since it wasn't their product they wouldn't hook it up. Wasn't a big deal to hook it up my self.

Would not switch the door to open on the side of both doors

Did the job quickly, but my fridge did get a scratch in the stianless steel during installation.

Install crew refused to remove doors on refrigerator thus causing damage to two door jambs

The delivery folk forgot to balance the freezer. Very noticeable; so we had to struggle doing this

My new Refrigerator got damages during the moving/installation.

Freezer door not correctly installed. Had to be fixed after.

We have a pex line and Best buy only installs steel lines. There are about 70 new houses in the community with pex lines which has been installed by Home depot and lowes. Planning to return and buy from Lowes

delivery person said they were only supposed to deliver not install even though I had an appointment for intstall...did put the freezer in the correct room & leveled it (I hope), but it was not placed correctly (too close to walls per instructions) & blocking a door so I had to move it after they left.

Delivery men scratched up floor but thats not my hang up. The problem is with Best Buy property claims department will not return calls, emails or contact me to fix my floor.

Worst experience I have ever had with any store. Made appointment, drove 3 hours to meet installers, they failed to show up. Made another appointment drove back down from the Bay Area and they also failed to show up. Talked to many reps. got a case # and then received notice appointment canceled.