Customer Ratings & Reviews

The delivery drive was not professional and rude. Set the refrigerator and never put it all together. Just took box and leave. Would not recommend this service.

I'm not sure where they get this date from, My install was never completed and I've had this refrigerator sitting in the middle of my floor inconveniencing my family and I for over 2 months. Every appointment I schedule they never show up because it is listed as completed in their system already for some reason.

I purchase the kit but they did not tap into my water source for the ice maker in my fridge before they left.

The person that did the first job he didn't even try to open that package to see if it will fit he just said it doesn't fit because it was behind a cabinet that I guess he didn't want to even try. Actually not too happy with the fridge because it does have the same problem as the first one that we got very slow 2 fill the bucket with ice and to dispense it

Terrible! Never use this third party service again. Never showed up 2 hours late for appointment time with an attitude. Knocked over my refrigerated medication. This entire process was disappointing. I expected more from Best Buy. They need to do better in screening third parties.

When the delivery guys hooked up the waterline kit, they pushed the fridge to the back wall. And here is the "duh" moment -- the water pressure was VERY low. At some point it actually completely fizzled. So I had to go investigate why don't I have water running from the fridge water filter. Turns out that the guys "forgot" to pull the jammed waterline down. Once I did that, the water pressure was great from then on.

doors of the fridge was on the wrong side hard to open the doors

This refrigerator looks bigger than my old refrigerator, but store less items. Too many selfs. Ice maker area is too big,

Terrible experience. We had to finally cancel the whole purchase and go to another vendor.

The frig was delivered they had to take it away couldn't get it upstairs. Trip 2 got up the stairs but couldn't install the water for ice machine. Trip 3 nobody showed. Trip 4 they team installed the ice line and when they pulled out my fridge they scratched my brand new laminate floor. Employee said I'm done and walked out my home.

We have a reverse osmosis water system and the installers demanded copper piping for the water for the fridge and made us order a plumber to install it. Plumber said that the combination would give my family copper poisoning. 2nd installer accepted the current tubing. Plumber was $146.

Bestbuy associates delivered a known damaged refrigerator prior to leaving their facility, wasted my time, then had to reschedule twice with more inconvenience for a less than professional delivery two weeks later.

The delivery men took all of 5 seconds to determend they could not hook up the ice maker as stated in out contract by stating it wasn't the right part. The salesman assured me that this was the correct part and they couldnt install unless I purchased it . So it was wrong on both ways. The store did reemburse us for the cost of the part but we had to have the plummer come back to install what the delivery men would not.

Im sure you can check on the files how many times had repair tech sent to check the unit.

Installation was a joke didn't level the refrigerator or the doors basically just hooked up water and rolled fridge in place. Also left trash plastic wrap in driveway and styrofoam in the yard for me to pick up.

The delivery guy scratched my doors and I had to wait for new one

Sales person never told us we had to have a water shut off valve right behind our new refrigerator, the delivery men could not hook it up, unpack it, couldn't even put the handles on. They said Best Buy would call us the next morning to set something up, still have not heard from them, it's been 4 days! We hooked it up ourselves!

The delivery men made the delivery ok but was an hour late and didn't even do an inspection afterwards for leaks or water pressure.

I was to have Best Buy deliver a new fridge and take my old one out. They refused to do anything but drop the new one off because they couldn't get the water line to my old one to turn off. They use a third party and the people have absolutely no idea what they are doing. Best buy better refund my money for the haul away since I am stuck with my old one.

Extremely poor service, took 3 tries to get waterline installed, after issues and being promised free install due to issues was then charged $100 or installer wouldn't do the work, for installing a water hammer a minor job. Will say the delivery people were nice however.