Customer Ratings & Reviews

The person who delivered was adamant to shut off the pipe connected to the water/ice maker. He used his plier to turn off and left and said that it should be okay after waiting for at least overnight. the following day, the water was still spilling. I had a hard time figuring out how to stop the water from the pipe.

Third party companies come to install and do not care if it's installed correctly. Very unprofessional and they do not represent Best Buy very kindly. Installers are rude and do not provide good customer service. The talk back is not appreciated to anyone in the house.

They make you purchase installation to get it in the door then they don’t actually install. Some excuse about not connecting an existing copper line and not fully setting up refrigerator because of COVID. Also they were using an impact gun to secure fasteners, which could strip things.

They did not install it at all. It was sitting in the middle of the kitchen with half the plastic wrap on it. I had to cut the wrap off and remove the foam to open the doors to get the parts out to assemble it to put it in place. The good news is that it was put in the kitchen!

The movers who delivered my refrigerator broke parts of my table

Very confused in setting and confirming the delivery date. Was supposed to be installed the same day as the oven, but contractor didn't know anything about it and Best Buy unilaterally canceled. Had to move heaven and earth to get it rescheduled for two weeks later.

The delivery guys are not installers, they refused to even try to get the old refrigerator out and the new one in. And i still haven’t got my refund for the new refrigerator.

Had to purchase a water hook up line even though the line we have was the same and less the. 3 years old. The crew they sent out to install said they could not set up the ice maker and would have to call a plumber. While I was at work my wife hooked up the line and got the ice maker working.

Purchased water line kit along with side-by-side refrigerator so I could enjoy the water and ice benefits of the unit. Delivery guy said he couldn't attach the existing water line to the unit and asked if I wanted him to return the line for me. I said no. A few dollar t bracket at Home Depot and I was able to hook up in minutes.

The refrigerator was finally delivered on the 4th attempt, at no fault of the purchaser. The team that finally delivered the appliance was excellent.

The delivery guys damaged my wooden floor. We are in the process of filling a damage claim.

First. Terruble custoner service. And second horrible product, broken 31 days after purchase and their bonafied horrible customer suppirt… will provide absolutely no supprt. I will NEVER purchase any product from best buy again.

Paid for install no install. They could not do it do to legal issues. Just had to move the old refrigerator outside. Very poor customer service by this company.

First time was a drop delivery. We received an email the installation appt needs to be reschedule 30 mins before the timeframe. Then, the appt rescheduled. When the mover moved the fridge the 2nd try, mover accidentally let the fridge door hit the concrete sidecurb, so the fridgedoor has a dent. Me and my wife were extremely upset. No more buying from Bestbuy

Not only did the 2 "Installers" show up 30 minutes AFTER the 4-hour window they were scheduled for it then took them 3 hours to install the fridge. There was already an existing water line so it should have taken all of about 20 minutes, but they destroyed the connector when removing it from the old fridge and spent the next few hours staring at each other until I went and got my tools to help them.

They never installed it. They didnt finish the delivery. Just dropped it off in my foyer I had to hire a 3rd party contractor to bring it in and install it

I just had some furniture movers unload a 26 foot long truck with a very bulky furniture including large couches beds two benches etc. they did no damage whatsoever then the geek squad came in the first thing they did was to bring in the refrigerator they literally destroyed my stairway walls and my wall lighting unit.

The geeksquad team was unable to remove the old undercounter refrigerator from its location. First, they said that they will send a third party,, then after a month and numerous communications, I was told that it is my responsibility to remove the refrigerator. I had to send the new refrigerator back.

I decided to have the items installed on my own it was not good

We ordered fridge on 4th of January, still didn’t receive the product, it is supposed to deliver on 27th of January but on the same day we came to know that there is no availability of the product and couldn’t deliver it and so they rescheduled on 13th April which is wired. Cannot believe something like this happen with beat buy purchase. Very disappointed