Customer Ratings & Reviews

I bought a refrigerator and paid for the service to have the water line installed. Once the installers were here, they informed me they do not install the water line. I was told to call a plumber to have the issue fixed which is going to cost more money.

Horrible install. Very unprofessional. Asked to borrow tool and then took it with them. We were unable to get it back. They were confronted and lied saying they didn’t come to our house, then when we proved they had, they then just denied they had the tool. Not trustworthy.

Love the style love the color love the doors but it is the worst refrigerator I have ever had I do not recommend it to no one no one what a nightmare

I have had this refrigerator for two years and it is already having issues. The freezer will not get cold enough to freeze. The refrigerator side isn't getting cold enough to keep milk.

The deliver guy refuse to install saying I have to buy a new water valve even when I have existing new water line. The previous deliver men were nice enough to just connect the power and water line and put the refrigerator in place. That is all I expect. But this time they refuse to do anything.

The refrigerator was replaced because it has got some damaged parts in it and it was not my fault the geek squad team decided to replace it although you guys charged me $25 again for reinstalling the refrigerator

Upfront disclaimer: I actually didn't the service after all. I requested through a customer service rep, and explained what I needed, but then it turned out they could not actually install the water line.

Installing didn't know what he was doing. Ended up hooking it up myself

The installation crews though polite yet did not install our fridge properly. They had to take the fridge door out but FORGOT TO HOOK UP THE ELECTRICAL WIRE FOR THE WATER. We had to wait a week for LG technician to fix the problem. Very inconvenient, as we didn’t have cold water from the fridge for a whole week.

Had the schedule changed 5 times. Store and warehouse apparently didn't talk....

Took 2 weeks to get a refrigerator that was not damaged after 3 deliveries we have one. Never to buy from BEST BUY AGAIN FOR ANYTHING.No call from a manager can not get anyone on the phone.The delivery people were great.

The delivery guy refused to fully install my refrigerator, he put it in my kitchen but refused to hook it up, because he didn’t want to. That is what he said. My nephew was at my house and hooked it up for us.

Awful installers. Didn’t preform services as described. Didn’t remove any of the tape or coatings from refrigerator. No verbal instructions. Left tools behind. Have recently purchased 3 major appliances and need more but will probably not purchase from Best Buy after this experience.

They came 3 times and the refrigerator was never installed (connected to the water line). They promised that I was going to be contacted and I am still waiting.

Horrible! The guy stripped a screw in the refrigerator while switching the door around and spent over an hour trying to get it out. The refrigerator still makes the same noise when opening the door. I would like upper management to give me a call.

for One dishwasher they come with big Truck . and call me no place to park so we can not install . they come Today and install we can not take old one we do not have room in our truck . so they just put outside by the curv

The salesperson, as sweet as he is, failed to recognize that the plastic water line we had previously was much smaller than the metal water line he sold us. The delivery people were not able to install it. Then, BestBuy didn't sell a replacement plastic line. We had to get a drill bit and make a larger hole in the cabinet and install it ourselves.

Was not done. Had to install myself. Was a third party that supposedly was authorized, but chose not to install the fridge. They also left my door crooked to my house. Im still waiting for compensation for the work not done and fixing my door.

I shouldn't need a repair on a brand new item. It's embarrassing that it was broken on delivery.

Hook up was not done because of a Best Buy guideline that they can't do any work undersink or within a kitchen cabinet. The deliverary driver left both new unit and the old one in kitchen suggesting a plumber was needed. My wife made the connections needed in 15 mins. Had to wait thru weekend for old units removal. None of these issues were brought up prior to delivery.