Customer Ratings & Reviews

No issues with connections. Easy connection with new hose to existing connections.

I dont get the reason I was forced to buy "Stainless-Steel Refrigerator Waterline Kit" when they used the old water line. The delivery people acted as performing there job was an issue, they found a problem with everything. very poor experience.

Delivery guys did NOT connect my refrigerator to existing waterline. Poor service overall. They weren’t even going to bring into the house. I realize these are uncertain times during this pandemic, but this kind of service should be done without question when appliances are rather large, such as in this case.

Paid for new waterline but installers did not install. Hooked up with existing waterline which was very old and it flooded my kitchen. All my floors were ruined. Filed a claim with Sedgwick which is Best Buy’s insurance company. Horrible experience.

The team used channel lock to dis-assemble the current lines and damaged them so I had the replace them myself at my cost also. I had to do it quick also as I had food in coolers. They did re-locate the old fridge to the basement which was very difficult but I tipped them for that

They rolled it in and plugged it in and left ALL of the interior packing materials taped, wedged and blocked for us the consumer to figure out and we discovered one of the door shelves is broken.

Even though I was supposed to get this service the delivery man said he would not take the refrigerator out of the box and take the box away. He said it was just a drop off. This is disappointing. I have already sent back a survey from this and have heard nothing back from best buy. Not impressed.

The delivery was a nightmare. They damaged the first refrigerator . The delivery people were rude and uncaring about the damage. The second delivery was not much better. I finally have an undamaged appliance after a complete fiasco.

This product was never delivered. I have received little to no customer support. I'm furious over this process and lack of support.

Delivery guys showed up, and asked to borrow my tools, then asked me to help bring new appliance into house. While putting together they scratched door, tried to convince me not to say anything. Finally they asked for food on way out. I will never use them again.

Therr was some glitch in the system because I scheduled the delivery and installation for 3 different dates that were canceled by the system. Once I went back into the store to voice my concerns, the appliance manager took care of the problem and delivery was made in a timely manner.

The installer was a joke.. refused to even try or complete what he started. I had to hire an emergency plumber to fix waterline on fridge and install the dishwasher.ended up costing me $500 for an incompetent technician.

Did not show up on time and was very upset about that.

The installer stated they were not allowed to connect to existing water line. This should have been stated during the purchase. Pay for install when all it is delivery. Installer did not remove any of the packing materials for plastic wrap. Be aware it takes about two hours to get all the packing materials removed.

Door handle broke off the first time I opened it. Left without leveling, rocks back and forth, Waited 2 months for first one now I have to wait another 2 months for the second one.

Refrigerator delivered and not tested by technician. Water was not turned on for water dispenser to operate. Called the technician and he asked his assistant was it tested of course he said yes . It would have been over a week to have that service to be completed.

Friendly installers, but installation done in too much of a hurry requiring a subsequent visit.

Still waiting for our parts Incomplete delivery. Vent cover and door hinge covers missing. Best Buy drags feet

They would not hook up my water line to my fridge because the water line was plastic. Nothing was said to me prior. Had no idea they were not going to complete the job. Very disappointed.

The people sent to install my refrigerator showed up without tools and asked if I had any they could use. I looked for a copper line cutter but when I came back in with it they said they were done.when they left I pulled out the refrigerator and it was leaking bad