Customer Ratings & Reviews

Refrigerator was dropped at door & technicians said they could not enter the home to put the new appliance in place and remove the old. Son-in-law had to do it! We did not receive the service we had been promised & expected. Extremely disappointed & expect some kind of credit! Will await your response.

So far since May 24 no water to get ice cubes or cold water from the door. It was brought in by one set of people, the next person came in and apparently hooked it up incorrectly or not acceptable to Best Buy. Now having trouble getting them to come out and make it right

When the fridge was delivered, the workers just pushed and slid them on our brand new hard wood floor in our brand new house. We contacted Best Buy and Geek Squad multiple times, and they asked us to contact the other party. No one was held accountable. Very bad customer service!

Within 10 minutes of the install team, leaving the pins, holding the panel in place fell out and were put in broken. Now I have a panel that’s not being supported by any pins.

They come to dilvery the fridge then says they wont hook up the water lines. So the sales man in my case said u need to get new lines then refused to do it so I refused the order then I went to PC Richards in this case. I been a elliot plus member for many years this is why I'd get it my self but they did not have it in stock.

Consumer services was very poor, poor communication with workers and consumer. Product was not delivered in a timely manner it was to be delivered. Services was very poor. I was not satisfied. I had to be calling couple a week

The fridge does not hold temperature as a fridge and trying to get service was frustrating. Ultimately we just returned it.

Very unhappy and disappointed, job was not done properly and I was asked to do it myself, they just connected it to power and water line, that’s it!

I would have been better off hauling it myself and getting friends to help move it.. I did most of the work myself including taking off the doors and hooking up the waterline, as an added bonus they scratched my hardwood floor and left me with a huge mess.. No pride in their job whatsoever..

Sales person lied to us about delivery/relocation service so he could make a large sale telling us they would relocate a refrigerator from the original location since it was not unpacked but turned out to be not true

The refrigerator wasn't installed today. It was returned and picked up today by Geek Squad. If you guys have screwed this up again I am really not going to be understanding. I have been understanding since October 8th when the 1st Geek Squad team screwed up.

Make sure you have not even a drop of water still in your water line or they won't hook up your water line. Even though this was just the the line bleeding out because the water was shut off. Then said I had to have a shut off valve directly behind the fridge which is not true. Had shut off under my sink which was right next to fridge. Very disappointed!

I bought this service in July and Best Buy has cancelled or refused to pick up the old Appliance three times. Will Have to arrange to pay a local company to haul. Very dissatisfied.

Did not use this service even though I had paid for it because my delivery was so messed up when the appliance finally arrived I did not have time for the delivery people to perform the install so I had to do it myself.

Guys only brought in frig and set up for the water line and plugged it in… they refused to take out the drawers and shelves to unwrap and install… so I missed seeing the defect on the frig drawer until after they left

Installer did not have the parts needed to complete the attachment to an existing water line and left me to install it myself after two trips to Lowes. They left packaging on the counter. Installation was "free" which is code for included in the price. So I can't even ask for a refund.

After three attempts and multiple calls to customer service I could not get my appliance delivered. Ordered from another company and they were able to deliver without a problem on the first try. Will never order anything needing delivery from Best Buy as the delivery people make no effort.

I want to make you aware that the delivery people are not professional. They destroyed our laminate floor by dragging the old refrigerator out of our condo. They didn’t come within our window delivery period or even speak to me about how to use the refrigerator.

The installer would not hook up the water line when my fridge was delivered. Said they werent allowed to connect to anything but a copper water line. Plastic water lines are commonplace. Even at commercial places. The store rep never told me that this water line had to be copper as the installer said the store rep should have pointed out

Hook up to refrigerator was not completed. Installers did not have the right connections.