Customer Ratings & Reviews

I couldn’t be more disappointed with this delivery. The two were rushing, impatient, and did damage to my walls and trim. They put two dents in the fridge and now I need another delivered. The worst part was watching them do it and they tried telling me the dents were already there. Riiiight.

best buy service tech unable to set up water or ice line stating plumber needed to do it.

They did not install, I was told installation was no longer included in Total Tech.

did not get a ice maker with it did not come with one

Guess this should have gone here instead of the review I made about the delivery. The waterline was NOT connected and the drawers/shelves were still in the box. The installation stopped at plugging it in.

Everyone told me different things on one item. Sales team promised unavailable item. Delivery & installation crew complained about stairs and just left without installing it as promised and never tried to resolve the issue nor explain. Even after the customer service found out the mistakes by their staff, no one took any responsibility.

I had to install myself, because the geek squad couldn't figure out how to rent a truck so they could deliver on my promised date. I had to rent a truck, pickup and install on my own, since their truck broke down. I was only available in my state on the date promised.

Well since, my water lines and shut off are in the crawl space I was told this service could not be completed. It’s company policy apparently that they cannot enter crawl spaces. I don’t blame the install crew at all. This is something that should be stated upon purchase so appropriate plans can be made.

The installers who came did not work well as a team. They left pieces of blue plastic in the seems.

The refrigerator was supposed to deliver on Tuesday 10/4 by noon but it never delivered. I left the driver a message that was never returned. Today is Friday and I still haven’t heard from Best Buy about my delivery.

Bad service please don’t use that delivery company

Delivery people were supposed to install the freezer. They did not even take it out of the box. They said that was not their responsibility, even though it was part of our purchase.

Worst delivery experience I ever had. They wouldn't hook up my water supply because it was copper. No where when I ordered the refrigerator was that mentioned. They took some of the wrapping off outside, debris all over my yard. The total set up was left to me.

The refrigerator door slams shut. The technician came out 08/31/22 and videod and was to show the manager. I’ve called the store twice and was unable to speak to the manager, Chris Mason. He has yet to return my calls.

The installers did not make the connection because they did not want to do what it took to make the connection. A simple connector was needed. I bought it at the hardware store, put it on the water feed line, and connected the hose up, and made the connection myself. I was surprised they didn't have extra parts for making this simple connection.

My delivery was great and fast but installation was not done at all!!!!! They had no clue as to how to install a simple waterline. It wasn’t even setup in place. It was set in my dining room and the old fridge was left in place for us to deal with.I Love The Fridge though!!!

After a month still waiting to enjoy my refrigerator, instalation crew once again refused to do the job. Terrible communication between Best Buy and third party contractors. Very disappointed!!!! Running out of patience!!!!

Installers did not come with tools to do the installation. They tried to do it without the tools and damaged the entire product. They also caused thousands of dollars of damage to my apartment. The insurance company never responded to my claim, either.

Crew was rude. They did set-up the shelving inside.

When they brought the refrigerator in they didnt make sure all the screws in it. 5 days later one of the door fell off.