Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Horrible totaltech service..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rude team members, unprofessional to the core. Retail is great but, Post sale service/installation is horrible. Had to run behind- endless calls with IVRs. Best Buy great for electronics what you get at retail shops.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person who "installed" this only hooked up the waterline. They didn't attach the door handles or anything. Instead, they said the person who was coming to install the rest of the appliances would be the one who takes care of this, which is not the case.
No, I would not recommend this to a friendRated 2 out of 5 stars
wasn't what I wanted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I settled and week later you advirtise the one that I wanted.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Fridge installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the installation was done well, the installers required that I sign a form exempting them from any liability for damages to walls, floors, or the unit itself. Without that form, they were going to leave and take the fridge with them
No, I would not recommend this to a friendRated 1 out of 5 stars
Received fridge delivery but not installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people claimed that they are not the " geek squad " and they don't do installation, only delivery. They wanted us to call customer service instead and made us sign the paper of completion or else they would not leave. Contacted customer service, received an apology and redirected to reschedule another installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Purchase of extra service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the hook up service. The delivery guys refused to hook it up. Gave us the water line box that I also purchased and all of the parts weren't even in the box. The delivery guys are sub contracted and do not work for best buy. We had to hook up the water line ourselves.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to reach out to us about this. I'm very sorry to hear about this poor experience with the install. That's definitely not the level of service we aim to give you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Lousy Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has not been responsive to problems regardless of its tech warranty. We have had to call them repeatedly to be compensated for things they have said they would do and do not follow through. Awful
I would recommend this to a friendRated 2 out of 5 stars
Installation to the icemaker water supply
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation to the icemaker water supply did not take place in my refrigerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service, delivery and installation service. The refrigerator which I bought 2 month ago is still uninstalled in the middle of my middle room. The reason is because Bedt buy fail 6 times to send the right team to install it!
No, I would not recommend this to a friendRated 1 out of 5 stars
fridge install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator that was brought to the house had an ant infestation. To make things worse, when the new fridge was delivered the delivery team damaged my screen door.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not done
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a water line put in and it was not installed for me
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
The refrigerator was faulty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first time they brought the refrigerator to me,it didn’t work.So,they can’t hook it up. Because they didn’t have the filter to refrigerator. The refrigerator worked for about eight hours then it broke. I end up losing some food that I had in my Refrigerator.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never ever order anything that needs to be deliver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would love for someone from corporate to call me. I’m just discussed with BESTBUY Purchase date was 8/6 Item was available Best Buy dropped the ball 4 times. It took 5 times to get it right on 08/26/21 Smdh !!best freaking buy a NATIONAL COMPANY
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t want to do the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came to install, and said they couldn’t connect and I needed more hoses and connections. My handyman came and connected it in less than 5 minutes. I guess I got what I paid for with free installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery personnel were not helpful, did not place the unit where sked, made excuses for not doing so, dropped it off in the middle of the garage and left without verifying it worked. This will be my last major appliance purchase and delivery from Best Buy.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.whoopie it works took long enough for he install.!
I would recommend this to a friend Rated 1 out of 5 stars
no installation service provided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 man delivery team was pleasant . . . they removed the exterior packaging . . . removed and "took away" the old appliance . . . placed the new product in front of the opening and disappeared . . . no water connection - no removal of interior tape and packaging - no shelf installation . . . a bit disappointing to say the least
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase Samsung Chef or from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 30k of appliances and 18 months later it’s all breaking and there is no support. Do not buy Samsung chef series!! They won’t repair or replace even very expensive appliances after 1year. And do not purchase from Best Buy!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No installation. The delivery person did not have tool to connect to my existing line. He said a\I would need to install a shutoff valve for him to do an intallation.
No, I would not recommend this to a friendRated 1 out of 5 stars
water supply line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery men did not hook up my water supply line. I did. It was quick and easy to do since I already had one to hook up from my old fridge that I replaced. They wanted me to purchase a different hose in order for them to hook it up. The one I have from my old fridge still works fine. It took 1 minute to do.
No, I would not recommend this to a friend