Customer Ratings & Reviews

I paid for a new water line but they used the exiting one.

Would rate even lower if that was an option. Claimed to use new installation kit, but did not. Waterline leaked and had to pay my plumber to fix it

Never delivered and it took a freaking month to get full refund. If you can't carry the item out don't trust best buy to deliver it.

No matter what brand, the water lines on refrigerator ice makers have a tendency to break. We have had more than one ice maker break down in my condo building causing major damage to the walls . No matter how well the lines have been attached, they end up leaking. My preference is simply using traditional Ice trays

They didn’t do the service because they didn’t know how to.

This part was not needed as we didn't want an ice maker

Installation incompetent. Required immediate repair from manufacturer. Promised Consumer Compensation if I called (800) 304-1259 resulted in an hour's wasting time only to be told I'd called the wrong number and there was no right number to call.

Bad experience Bad products I can’t recommend this service

The fridge is okay. This is the second one we've gotten and it's not as loud as the first but some of the items on shelves in the fridge are starting to freeze and we've had it less than a month. The whole exchange process was also absolutely ridiculous.

We purchase the stainless steel hose kit with the fridge. When they came to install, couldn’t use the kit because our water source was more than 6’ away (the length of the hose kit). Installers then would not hook up our existing plastic line as it’s agaisnt their policy, so I has to hook up the hose when I got home.

To begin with, the installer ripped my waterline out removing the old fridge that was being replaced, flooded my kitchen. Second, the installers poorly installed the waterline which later again flooded ruining the drywall and subflooring. I travelled the day after install, when I returned I discovered the damage.

The replacement refrigerator did not have a light in the freezer, which was the reason for the replacement, as you specifically promised in a text stream. So we did not accept it. And you have not resolved the issue despite my calls.

Installation awful. In addition to damaging the wooden floor, water hooked up incorrectly causing extensive water damage requiring an insurance claim and approximately $30,000-$50,000 damage repair project.

Delivery people were awful, didn't install anything, made a mess, tracked mud & garbage acrmy house & carpet!

One of the worst websites that I've been on in a long time I don't know what happened but something's changed and not for the better

The installers were technically incompetent, unable to locate and hook up an available water supply. This left me needing to hire a licensed plumber to complete the job, and move the refrigerator into positon myself. Best Buy has yet to have it's installers or the Geek Squad return to level the unit and doors.

This is the second time I've purchased this very refrigerator. The first was returned because the freezer temp never got below 20 degrees, when it should be at zero. The new one was delivered 2 days ago and the same problem exists.

My wife was told to purchase additional water connection and adapter...key here only if you have one previously ; if not, then you will need to do it yourself or get plumber. Honestly not a big fan on these connectors. Eventually leaks occur at connecting point. Enough space for ice trays and water jug in fridge

My refrigerator delivery did not go smoothly. The delivery men left deep gouges and scrapes on my walls. That was bad enough but there’s been no response to my damage claim even after 3 attempts to contact the company. I’m very unhappy with the service and am reluctant to ever buy another appliance at Best Buy.

The I store service was good, but the product isn’t good.