Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not even get installed it was set on front porch and still missing the rest of our order we ordered in November of 2022 it is now February of 2023
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were supposed to change the hinge on the door to the other side. Tried to hit me up for $75 on the side to do it for me when I already asked Best Buy in advance - when I said no, he said sorry.
No, I would not recommend this to a friendRated 1 out of 5 stars
no call, no show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation crew did not call and did not show on scheduled date of installation. Waiting all day, no call no show. Took the day off and very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
So many issues getting this
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had talked to managers, csr's and was promised credit for the major issues and money wasted on food gone bad for the fact that Best Buy left me without a fridge for a week
No, I would not recommend this to a friendRated 1 out of 5 stars
Still Waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge....No Water or Ice. The delivery guys were supposed to connect the fridge and did not. Best Buy is making it right by sending someone out next week. Will write a new review then. Check back soon as this will be a new water line install. See you soon
I would recommend this to a friendRated 1 out of 5 stars
Delivery n installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys didn’t install didn’t even have equipment and the guy was so disrespectful I was offended when him trying to flirt my husband was disgusted
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer messed up twice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guy came in and installed the fridge, but the freezer drawer wasn't installed correctly and I had to go back and adjust it to fit. Also, he didn't turn on the water supply for the water for the fridge. Figured he would but, yeah.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible delivery follow up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled on me three times day of delivery after delivery window passed had canceled entire order and go get my refrigerator from a competitor that was able to deliver next day
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of Time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was not installed by company or Best Buy. Was self-installed by ourselves. They were rushing to drop off item, did not stick to agreed time frame, company was rude.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy has the worst customer service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awful customer service. Installation was a nitemare. Refrigerator sent back to viking for them to replace. Delivered a broken fridge missing parts
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers only plugged the fridge to the outlet and didn’t connect to the existing waterline. Also, the warehouse “forgot” to put our washer in the truck. They did it twice. I would not recommend their service to anyone.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Over charged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was not done cause i have no water line … i did have this kit left was still charged for service plus handle on fridge keppt coming off i had to fix it plus
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering my fridge is sitting in the middle of my kitchen floor , I wish I could give this zero stars. Delivery service refused to switch the hinges on the fridge, left no paper work or receipt of inspection.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When ordered online, paid for installation. When delivered was told they’re not allowed to install in the Stare if Vermont. Had to hire someone else to connect to existing water from previous refrigerator. Need to be refunded that charge.
No, I would not recommend this to a friendRated 1 out of 5 stars
Frig Water connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer Did not connect water to frig. Because; they're told no to touch plastic water line!???
No, I would not recommend this to a friendRated 1 out of 5 stars
Water line hookup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company could not hook up water line as the store told me I had to buy a 6 ft. water line for this model. It would not work on this model as it had its own plastic line built into the back of the unit that can not be replaced or even have access to this line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator adjustment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We still cannot get someone here to adjust the refrigerator. The last 3 appointments to have something installed they said they do not touch refrigerators.
No, I would not recommend this to a friendRated 1 out of 5 stars
Be careful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why would you sell me on two refrigerators with the door being reversed on one, when these refrigerators cannot reverse the door? Does no one at Best Buy know anything about their own products?
No, I would not recommend this to a friendRated 1 out of 5 stars
No water line install for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one install the water line . Some said can install. And other said no . Now I’m giving up.
No, I would not recommend this to a friendRated 1 out of 5 stars
unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the hook up was not successful; hooking up the line cracked the existing copper line. I finally called a plumber and $300 later the floor and subfloor are not soggy and there is no leak in the basement.
No, I would not recommend this to a friend