Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second refrigerator. The first one was broken at the bottom. The second one,after installation, was scratched up and marks were left on it.
I would recommend this to a friendRated 1 out of 5 stars
water line not connected properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought both washing machine and dryer and the washing machine only has coolish water and it is turned up on both hot and cold. Odd. I've only had it for a month and waiting on a tech person to figure this out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to connect with on this. I'm sorry to hear that you're running into issues with the washing machine. If you've got an appointment already lined up, great! Please let us know if you need further support with this. You can reach us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installed a damaged fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom and back of the fridge had been crushed, with only a small visible dent on the side. It turned on when they were there, then went bad quickly. Had to go through replacing it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only said that we need to change the brand of the fridge, they don’t even change the water filter
No, I would not recommend this to a friendRated 1 out of 5 stars
Unable to install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another item that was unable to be installed due to the third party' protocols. I have never heard of this many failed installations within such a short time period. Very disappointed with this process..
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that brought the fridge did not have a clue how to hook up water line and left all the st keys all over inside and out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I give this minus 5????? After the 4th delivery attempt, we STILL don’t have a working freezer. This is beyond horrible in every way.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was dropped off in my garage and still in box. I had to take it out of box and install it myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
BROWNSVILLE GEEKS ARE HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete mischaracterization. We don't know where this came from because we have water at the refrigerator location. The refrigerator was dropped off and nobody bothered to connect it to water.
No, I would not recommend this to a friendRated 1 out of 5 stars
Kitchen appliance left in my family room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was horrible that they just dropped off the appliance and was not able to hook it up before they left. I had the company come out beforehand so this would not happen.
No, I would not recommend this to a friendRated 2 out of 5 stars
They could not hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had copper tubing that installers would not hook up
No, I would not recommend this to a friendRated 1 out of 5 stars
No help at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t want to give you one star….they didn’t install. Said to call a plumber. Will never buy from Best Buy! I’m a senior and expected better service from company…oh well, live and learn.
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys never showed up or call and i was home all day! So i don't know how they marked it down as a completed service!
No, I would not recommend this to a friendRated 1 out of 5 stars
They didn't complete the installation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't complete the installation. I call customer service and someone supposed to call me to get a refund
No, I would not recommend this to a friendRated 1 out of 5 stars
unhappy in Lake Worth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installers never reset the refrigerator from demo mode. Took 3 hours to contact geek squad and straighten out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not up to the mark
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installers did not do the services that were listed. Would not come back to complete the work either. Had to setup another appointment!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation not completed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered, but there was an issue with the existing water line (one end was stripped). The people delivering offered no solution to the problem and left without installing the refrigerator.
No, I would not recommend this to a friendRated 1 out of 5 stars
Baited with installation but delivery just left in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery people did not install - just delivered and left in wrapping.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys didnt connect the water line to the refrigerator.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge was not connected to existing water source
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge was only set up & plugged into power outlet. But WAS NOT hooked up to water source for filtered water, ice maker, & ice cube purposes. If this isn't done I may have to return the fridge for full refund.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.