Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Newer again with Best Buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not do business with Best Buy again, which considers it normal for the delivery team to come to the house to curse and fight the master working at home.
No, I would not recommend this to a friendRated 1 out of 5 stars
They were not allowed to install the trip ....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they didnt install ..... they were scary .... the second time they came
No, I would not recommend this to a friendRated 1 out of 5 stars
not a fan of the install company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Until my 2nd refrigerator (due to an ice maker problem) installation, I did not know that the install company did not install the hose that attaches to the water line. I do not recommend any installs with Best Buy because they use a company called F & F delivery.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunatly the waterline was not connected securely causing a water leak we fortunately found before heading out the door to vacation. Thankfully my husband was able to remedy the situation. Other than this issue the installer was friendly and efficient.
I would recommend this to a friendRated 1 out of 5 stars
Don’t get any thing installed from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience we have ever had buying anything in our entire adult lives! And we are in our 50s!
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was not fully completed and service/installation representative did not check to all parts were working, followed by ignored phone calls to return to check the unit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did not do their job and costed me money due to their incompetence.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment for the installation was cancelled twice already, every time I call to find out why it was canceled they can never provide me with an answer. Im very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No installation was done for liable reasons. I was told buy the gentlemen who sold me the refrigerator that they will install the water line. I had to pay someone to come and installl it.
I would recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible. Refrigerator is leaking and they will not come out and fix it making me have water leak all over my hard wood floor for a week. NEVER use their installation services.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete installment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't hook up the water line. However, the installment staff was nice and polite about it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad “installation”
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great but they didn’t Installed the water line HOW I WAS TOLD THET WILL the also didn’t brought ALREADY PURCHASE 6inch water extension now I’m waiting for another person to come and “install it”
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Poor Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing freezer handle. Freezer temperature not as registered Refrigerator temperature bad
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was never done , but the driver states he did it. Had to pay a separate person to do it, fighting. For a fefund
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid for nothing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No installation, even though it was paid for. They said the existing water line was something they could not touch. My buddy had to come over and do it. The kit I bought was not used.
No, I would not recommend this to a friendRated 1 out of 5 stars
Careless delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They gouged the wall during delivery and scratches the hardwood floor so it has to be refinished. They showed no care for our house. Even initially refused to wear booties over their wet shoes
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator Install to Existing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has not credited my account for the water hook up kit I purchased and and they took with them and it was never used.
No, I would not recommend this to a friendRated 1 out of 5 stars
bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they said they will come but never arrived! I don't really understand how that can happen! then I called but waited for 20 min never been answered. so weird I just called a local and paid money for that
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t connect it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s no point of paying the fifty dollar fee they didn’t set it up for us they just told us to download the app and set it up I did it myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Lousy delivery and installation-
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful awful awful - took three attempts to get my refrigerator delivered and when finally delivered they refused to connect the water line…. Now can’t get any answers
No, I would not recommend this to a friend