Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Do not Recommend Samsung Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just had to replace our Samsung Refrigerator after 9 months. They couldn’t get a repairman to fix the ice maker for a second time. We now received our second refrigerator and the freezer doesn’t work
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not level the refrigerator nor did they adjust the doors. Damage my cabinets during installation also.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad service they don't wanna disconnect my old fridge evan the suppose too if i would have paid some money they would have done it
No, I would not recommend this to a friendRated 1 out of 5 stars
Service person never showed up.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service person who was contracted with Best Buy never showed up and never called to reschedule. We tried to reschedule, but got frustrated with waiting and my husband hooked up the dishwasher himself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Did not install the doors right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install the fridge doors properly so ice maker not functioning. Had to call ge tech to fix it.
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show or call to reschedule. When called they said they would be out in two weeks. Did the job myself. Appliances can’t sit in a new house idly in the kitchen.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible delivery experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My delivery experience with my range and refrigerator was horrible. They dropped the fridge and wasn't going to tell me. Lots that went wrong.
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer was placed in garage in shipping box then delivery people left. No installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sold me a broken refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a lg refrigerator and had to have 3 service calls. They replaced parts and still not working .I only have owned it for 2mo,it is a piece of junk. Won't recommend it to anyone.
No, I would not recommend this to a friendRated 1 out of 5 stars
wasn't needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't indicate any need for water hook up on my order
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team never showed up. I had to get a refund. Terre Haute manager had no idea what happened, but”it does happen. The delivery was on the system but taken off the delivery teams schedule.
No, I would not recommend this to a friendRated 1 out of 5 stars
Water connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection to the water was not complete. The delivery guy said that connecting the water was not on the work order. I still do not have this complete.
I would recommend this to a friendRated 1 out of 5 stars
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. It took them 4 times to get me a refrigerator that work properly and that was not damaged.
No, I would not recommend this to a friendRated 1 out of 5 stars
install it yourself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we paid for a delivery and installation but ended up with a ice and water dispenser not working. Techs did not connected the fridge correctly and we had to pay someone else to come and plug it
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge stopped cooling after 6 wks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge stopped cooling after 6 weeks. By then the warranty was expired. I can’t return after 30 days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer never reported damaged door replacement.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer delivered a damaged door. I was told that he would call in for the replacement. I am still waiting from February to April for a replacement door.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys refused to bring it up and install, so much for free delivery and installation. There excuse was that product was too big and wouldn’t fit, but my husband brought it up with no problem.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Damaged the unit and re-deliver it 4 days later
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was good but the delivery team damaged the front door with knife. They asked me if I can accept the unit but I refused. Best Buy then re-delivered it 4 days later.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuyisajoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a joke. Plugging in a fridge and walking away counts as complete installation…what about leveling the product or connecting the water lines??
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Installation Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t installed but I paid for it. Maybe I should pay myself since I did all the work.
No, I would not recommend this to a friend