Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Great appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still waiting on refund for my install and haul off I didn't need a special install and old refrigerator wasn't hauled off but charged for service
I would recommend this to a friendRated 1 out of 5 stars
Bad installers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers didn't know what they were doing when reversing the doors. Damaged a small door closing part I had to order and install myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
BAD BAD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY TERRIBLE. THEY DIDN'T EVEN UNWRAP THE REFIDGERATOR. DIDN'T PUT ON THE HANDLES. DIDN'T WANT TO TAKE AWAY THE OLD FRIDGE WHICH WAS ALREADY PAID FOR.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys were late. One was very disagreeable and would not listen. Did not have the hook up part with them. Never received it but paid for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install as stated, delivered then left. I personally wouldn’t recommend any extra services.
No, I would not recommend this to a friendRated 1 out of 5 stars
They did not do this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was on time. Guys were good and careful bringing in fridge. But I paid for waterline connections and stated they do not do this. Waste of money and never got refunded.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We never got the ice maker hooked up. The guys that delivered it said the couldn’t do it and we’re not allowed to touch anything. So I don’t understand why you offer it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install our refrigerator. They claimed that because there was not a valve behind the refrigerator they could not help us.
I would recommend this to a friendRated 1 out of 5 stars
Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still waiting for the replacement, refrigerator doesn't make enough ice ,takes too long to make it ,bad purchase
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers lacked product knowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers/delivery crew didn't know the product and thus broke it. It took over 5 weeks to completely resolve the issue which was to return the whole, damaged refrigerator and buy another from another store.
No, I would not recommend this to a friendRated 1 out of 5 stars
I don't have
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was rescheduled 4times without my knowledge. I still dont have my item.
No, I would not recommend this to a friendRated 1 out of 5 stars
stupid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never showed up after many callsmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
No, I would not recommend this to a friendRated 1 out of 5 stars
refrigerator install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst service I have ever received, took deliver of four refrigerators plus several service calls before getting to right
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT HAPPY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking refrigerator BUT we have had a problem with the ice maker from day one. A year later still dealing with it after replacing the ice maker twice!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Semper Fidelis
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gentlemen was not specific when paying for this installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator came scratched and they could not install water line
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible delivery experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple canceled appointments without any notification. Would buy elsewhere if possible. Geek squad support useless in fixing any issues.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service was Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left lots of plastic on unit even though we asked it be removed. Said the water line was too far and therefor couldn't install it and didn't provide another solution. Said to call the store
No, I would not recommend this to a friendRated 1 out of 5 stars
utter crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I give you negative stars?? This lie #10020202. They never completed this service. Never called. I spent ALL day waiting on Saturday. This is horrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery Driver Unhelpful Not Cooperative
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery driver uncooperative refused to follow instructions for parking and drove off wasting my day. Still no refrigerator and its been a week.
No, I would not recommend this to a friend