Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was 6 hours later than the appointment scheduling. Geek Squad phone caller was legible to understand from lack of English. Couldn't understand her.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor wanted to charge for install to plug it in highly suggest not paying for install
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of new Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who installed my new fridge were completely unprofessional. They were rude to me and were fighting with each other. I was very uncomfortable in my own home and was frightened.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation was stressful and damaged my floors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation crew brought the refrigerator in backwards, say it down and then tried to rotate it around in my new wood floors.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not connect my fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They not install my fridge. They said your valie is different we not connected your fridge with water lone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Just a little too short.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one they brought to me just wasn't long enough. I keep forgetting to return the one purchased. Kind of disappointed that the Installer could not take it off my invoice.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They are way too strict
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn’t connect my unit because of something that was so simple and they wanted me to do it. Something with the water and I understand it’s a liability issue but we should be able to do a waiver.
I would recommend this to a friendRated 1 out of 5 stars
They refused to do the installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys said they would not disconnect the water line. and left the fridge in the garage. I was not at all happy. there was no point in paying for the installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Worse ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You stood me up and never came. You didn’t even call me- I had to call you and you still haven’t installed my fridge
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not working this is like 4 th attempt to fix’s the problem however the service person keeps changing or not doing there job never again would I shop at beat buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Terrible Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience that I have ever had. I will never deal with Best Buy again
No, I would not recommend this to a friendRated 1 out of 5 stars
Where Is My Water Line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did not bring or install the water line for my refrigerator. I called and reported this to customer service and no one has responded by phone or email.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers didn't know how to install a refrigerator.
No, I would not recommend this to a friendRated 1 out of 5 stars
unable to complete task
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crew arrived, informed i had to get a contractor, because the present line had no working shut off valve. Perhaps, no fault of crews ability to perform task!
I would recommend this to a friendRated 1 out of 5 stars
No refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened item did not make it off the truck!
No, I would not recommend this to a friendRated 1 out of 5 stars
left me high and dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed because I needed extra hose. They should have installed the off and on valve I could have hooked up the hose to it. Not Happy about them not doing that.
No, I would not recommend this to a friendRated 1 out of 5 stars
Connection needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a short hose so if you dont have a connection directly behind your fridge behind you. Delivery men did take it back and account was credited promplty. Just wish i knew before.
No, I would not recommend this to a friendRated 1 out of 5 stars
Conección del "ice maker" incorrecta.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.La conección la hicieron incorrectamente y empezó a botar agua.
No, I would not recommend this to a friendRated 1 out of 5 stars
Me
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont back warre ties going to walmaft im done with bb. Sad
No, I would not recommend this to a friendRated 1 out of 5 stars
Still not hooked up a month and a half later.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator delivered in middle of January. Still waiting for someone to come hook up the ice maker to water supply. Today is February 26.
No, I would not recommend this to a friend