Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Stay clear
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What install plugged refrigerator in than left no time for me to inspect item
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it .. no patience. Cause more damage than installing it
No, I would not recommend this to a friendRated 1 out of 5 stars
Big joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wry disappointed to say the least I Highly wouldn’t recommend to no one! Keep your gift card!
No, I would not recommend this to a friendRated 1 out of 5 stars
No water line installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not applicable. We did not have the water installed since the line we had needed a plumber.
No, I would not recommend this to a friendRated 1 out of 5 stars
Took 4 trys to get one to work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a appointment, never delivered it. Good luck with C. Service. can't talk to local store have to communicate out of country.
No, I would not recommend this to a friendRated 1 out of 5 stars
!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service ,not even have right tool to do connection..there was a liking that I have to fix myself, they refused to install handles on fridge door wich I had to do as well
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .HI there. Thank you for taking time to share this with us. I'm sorry to hear about this poor experience with this installation. It's always frustrating when an appointment is not up to standards. We're glad to hear you were able to get it installed but appreciate the feedback on this appointment. If you have any further questions or concerns, please let us know!
Rated 1 out of 5 stars
Zero for Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no installation because the item was damaged for the 4th time. But please keep sending me these review requests, they’re fun to fill out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. They didn't call when they had to reschedule. Had me waiting all day and not even let me know that they were not coming.
No, I would not recommend this to a friendRated 1 out of 5 stars
A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancel the pick up online they did not take the old fridge raider way and I did not get a refund I would like my money returned to my account thank you
No, I would not recommend this to a friendRated 1 out of 5 stars
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing the delivery personnel did was to put it in the spot where it sits. They did not hook it up to any water although we paid for installation.
I would recommend this to a friendRated 1 out of 5 stars
No delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have been delivered on 12/21. They called to say driver was sick.
No, I would not recommend this to a friendRated 1 out of 5 stars
bad service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was left on the first floor upon entrance when I live on the second floor apartment. No installation service was provided.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigeration was not completely unwrap. Or did they go over how the fig worked.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t not install
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install line and said someone else have to come
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy delivery terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Service never made it in house had to to it myself. Both times they said couldnt do it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two guys never bothered to do the installation as requested simply because the hose was under a cabinet even though I purchased brand new hose and t-valve.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was damaged upon delivery, also defective, called multiple times and have yet to receive a call back. Very poor customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never completed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WAS NOT COMPLETED. I WAS SUPPOSED TO BE REFUNDED. I NEVER RECEIVED MATERIALS, THIS SERVICE WAS NEVER DONE. I'VE SPOKEN TO 2 REPS ABPUT THIS.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible customer service!! DO NOT BUY FROM BEST!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Person that came did not know how to install the ice maker. we are now returning that unit as well as the entire refrigerator. The Geek Squad 800 line is a joke!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong transport
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not done because the freezer came vertical!!!, and the guy told me to not plug it until the next day.
No, I would not recommend this to a friend