Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Incomplete Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation process is horrendous. New fridge dropped off but not installed. Old fridge still in kitchen. No one can tell me when they will be back
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refridgerator door couldnt come of for delivery and installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery and Removing The Old Did NOT Go Smoothly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 1 try to deliver the new refrigerator and 3 tries to remove the old. They finally got that right!
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting. Apparently when the damage yours you move to the bottom of the list. I have emptied my old fridge twice. Hopefullt 3rd times a charm.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the installation was done and connections were made which were not checked after installation and one of the connections is leaking. Not satisfied
No, I would not recommend this to a friendRated 1 out of 5 stars
RIncompeefriderator fine. Sevice half star at best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third time some came to adjust doors. Every installers says they can't do it and leave, Waiting on number 4 installer now.
No, I would not recommend this to a friendRated 1 out of 5 stars
customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the people that installed the refrigerator were fabulous the appt time was not kept. The customer service was HORRID!!!! I finally got to someone that could help after 6 calls and 4 hours total of hold time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse service EVER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys lost a part and the door does not close properly. Three months later I am still trying to resolve this issue.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was not installed at all. They took it back but marked order delivered.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor delivery and installation service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was poor, the guys put a mark while opening and installing the fridge. The delivery people were very unfriendly and did not even connect the power.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never used this service and they never refunded my money. The technician did not showed up till 10 hours after scheduled appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Furious
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What install ??? This never happened and nobody wants to help me regarding this issue!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge out of stock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no installation because fridge was out of stock and we were never notified, I had to call on Saturday to find out it was out of stock
No, I would not recommend this to a friendRated 1 out of 5 stars
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rude delivery, Acted like i had no choice but to accept their timenof delivery. Gave me 3 different times for delivery
I would recommend this to a friendRated 1 out of 5 stars
Awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever came. I scheduled 3 times and they were a no show each time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad customer service and no experience with employees
No, I would not recommend this to a friendRated 1 out of 5 stars
WORST CUSTOMER SERVICE EVER!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my install on 10/15…WORST customer service I have ever experienced. I would appreciate a phone call so that I can share what happened.
No, I would not recommend this to a friendRated 1 out of 5 stars
Workers not prepared
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although all the correct parts came with the fridge, the workers did not know how to hook up to new home construction. It was pretty basic & so we just did it ourselves.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with failed install, two visits and no ice.
No, I would not recommend this to a friendRated 1 out of 5 stars
Retail Nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst retail experience of my life and the nightmare is not yet over!
No, I would not recommend this to a friend