Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Delivery and install is no bueno.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't even balance a super light refrigerator. Extended one foot all the way and set it was balanced. I fixed in 3 minutes. Weak sauce.
No, I would not recommend this to a friendRated 1 out of 5 stars
LOL
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install it. They said “technically” were not supposed to touch plastic lol so my dad came and did it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was not connected correctly. Water was not turned on and the refrigerator was pushed into the wall kinking the hose.
No, I would not recommend this to a friendRated 1 out of 5 stars
False Promises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never connected my fridge to my waterline just dropped off my fridge. I was never told about a haul away fee. So pay the $15 upfront before they charge you $99 haul away fee on the day of.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery Sucked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers would not bring it up stairs to my house.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible services
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been over a month and my $2500 refrigerator is NOT hooked up!!!! This is my first and LAST purchase from Best Buy nothing but horrible service
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came left without doing anything but having me break up my floor that didn’t need to be done just left my refrigerator in my driveway
No, I would not recommend this to a friendRated 1 out of 5 stars
unhappy with your poor service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You failed to install this per the order. You guys are an embarrassment to customer service in this country. 6 calls and you still can't make things right!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst installation service, they just connected water pipe and left, there are other parts in refrigerator which needs to be installed are left as is
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Customer service is out of country and no way to a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door has a dent and fridge leaks can not get no help at all. Paid to have them move old fridge and they broke fridge.
No, I would not recommend this to a friendRated 1 out of 5 stars
thoro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator has never worked. we cant get best buy to replace it. we drive 120 miles round trip two times. what going on BEST BUY nothing. christine
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible. Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service is horrible. You guys can not meet the delivery date and keep lying to me about my delivery. This is they worst service ever.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not connected, if this was service paid for it was not delivered.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely bad . Never agian will i order from best buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
I don’t have the item yet how can I review it. It’
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have the item yet how can I review it. It’s supposed to come in the end of August. I ordered it end of May.
No, I would not recommend this to a friendRated 1 out of 5 stars
Outside contractor was horrible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got my service for the refrigerator. It got delivered but never installed or got the old hauled away.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke down in a couple of weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad Insignia refrigerator. It was a replacement for the same unit we purchase earlier. Currently trying to get this one replaced. Don't want another Insignia.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not professional. Did not explain anything. Left ice maker on when installation was not finished.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians never bothered to install the fridge we ended up paying someone to come and do it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy installers are terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were going to leave with the half way out. Did not set the legs as request This is my third terrible installation by Best Buy.
No, I would not recommend this to a friend