Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not Completed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another request for a review for something that has not happened. You people need to reprogram your computer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hook up to water line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hook up to water line by installers was not tightened and water leaked to den behind refrigerator wall and to the sides of refrigerator but not to the front causing much water damage.
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator still has not been installed. I’ve called and have gotten nowhere. I will not purchase from Best Buy again.
No, I would not recommend this to a friendRated 1 out of 5 stars
What did they say?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Talk about confusion. The truck drivers had no idea what to do with the fridge. there was no coordination between service and install teams..
No, I would not recommend this to a friendRated 1 out of 5 stars
LAZY DELIVERY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery crew barely wanted to carry the appliance into the house, let alone install it! When I asked them to put the handles on the refrigerator, they told me that wasn't included.
No, I would not recommend this to a friendRated 1 out of 5 stars
No hook up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t happen and I would like a refund for services i paid for that were not provided.
No, I would not recommend this to a friendRated 1 out of 5 stars
installation was poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they found a reason not to install which was false
No, I would not recommend this to a friendRated 1 out of 5 stars
Not provided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy delivery guys were not able to install the water line since they did not come prepared with the tools necessary to do so. My husband ended up installing it later.
I would recommend this to a friendRated 1 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is bad for such expensive fridge in addition the delivery why is not well protected
No, I would not recommend this to a friendRated 1 out of 5 stars
I didn't have an active water line.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said they couldn;t hook it up to water. So I have to hire a plummer. Not very happy about that. The line is there but there is no water in it.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating when an appointment does not go as expected. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water leaked all over the kitchen & messed up my kitchen floor. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
major mistake
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get my fridge yet. Since march 2023 no one seems to care
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One delivery guy was very disagreeable and would not listen. Did not do installation. Never received it but paid for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t shop here
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not do it. It was a hot mess and the company was clueless.
No, I would not recommend this to a friendRated 1 out of 5 stars
Product doesn't meet expectations
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product doesn't meet expectations The ice maker continues to have problems
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed and dissatisfied with this service, was told they would install the line but the they didn’t or didn’t want too
No, I would not recommend this to a friendRated 1 out of 5 stars
No help at all.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did do anything. Didn't even want to get out of the truck. Had to do it myself. Hope I didn't get charged for that.
I would recommend this to a friendRated 1 out of 5 stars
Compensation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to reverse doors and need compensation- called customer service and I was hung up on 3 x
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible /Terrible service very unhappy was terrible service and support Will be sharing experience across all our social media platforms
No, I would not recommend this to a friendRated 1 out of 5 stars
They delivered a DIRTY refrigerator!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new refrigerator had dirty hand prints all over it. The guy brought some wipes in to clean it off. It still looked gross after he wiped it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tina. Thank you for taking time to share this with us. I'm sorry to hear about what happened with your fridge. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.