Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not a very good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys struggled very much bringing in the new refrigerator my children did help because they had no clue on what to do and my children did the connection by themselves
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator water kit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't take delivery of refrigerator and didn't order ice water connection kit
No, I would not recommend this to a friendRated 1 out of 5 stars
They up charge for properly install doors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the door is not on the proper side, installing the door properly should be included in the price of this not try to up charge customers
No, I would not recommend this to a friendRated 1 out of 5 stars
No way Jose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d hire my two year old to install appliances before I’d let these folks do so.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it. Find a plumber.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited two months for installation, then day before they pushed out another two months. Don’t waste your time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.COVID happened and we opted not to have businesses come into our home. It would’ve been nice to have them take care of install hindsight.
I would recommend this to a friendRated 1 out of 5 stars
Used and or refurbished
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thats what i feel over a used refrigerator Lying to customers!
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't recieve unit yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to contact sales person numerous times. Talked me into unneeded install. Said she would be easy to get in touch with. Could not contact
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They did no install at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They left without installing the new refrigerator and would not even listen to my solution for the installation. The delivery people were very unfriendly
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the moment, I'm totally dissatified with Best Buy as a company.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery people refused to take Fridge out of box
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service delivery people refused to install it. I believe they were sub contractors.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful they took forever delivering the item and rescheduled delivery the same day without notice! Terrible i would not recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn’t connect the water line they made us purchase. Even though I wasn’t connecting water, they still should have connected the line in the back
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people damaged our storm door and the front door jamb while forcing the refrigerator through the opening.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install the refrigerator claiming that my water valve is leaking. I just twist it all the way and it turned off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unprofessional!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional installation? Some plastic films are still on the refrigerator, and one of the support legs wasn't lowered, so each time I pull the door open the fridge shifts a little bit.
No, I would not recommend this to a friendRated 1 out of 5 stars
WORST SERVICE EVER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse service ever!!!! Showed up to put in ice maker and the ice maker was the wrong product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy are lying thieves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You are a bunch of liars who waste peoples time and money & I hope Amazon eventually destroys your stupid business model
No, I would not recommend this to a friendRated 1 out of 5 stars
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not make sure it was working properly before leaving. Was leaking spent 2 hours fixing myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Left Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery person did not have to connect any water line as I did not want the ice maker! I will not buy another appliance from Best Buy again!
No, I would not recommend this to a friend